I have a friend that is having problems using his Almond as a range extender. I got everything set up for him awhile back and it was working fine. He then upgraded his internet and he got a new wireless cable modem from his ISP (he was using a separate wifi router before that). I walked him through the steps and he couldn't get it to work. When I wen't over to take a look, everything should be fine. Other devices can connect to the wireless router, the Almond can see the network, but when the Almond goes to set itself up as a range extender, it fails to obtain an IP address.
The ubee router model is DDW365. I haven't gone over yet to log into the router settings and see if there is some kind of issue yet. Any idea why it is not working and what I may need to check?
Additional notes: The Almond works fine, I tried it out on my network. Yes, I have done a reset and checked for firmware updates.