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Author Topic: SmartSense Multi Sensor  (Read 14628 times)

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LGNilsson

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Re: SmartSense Multi Sensor
« Reply #15 on: August 30, 2014, 01:40:24 am »
I've been told that it's working, but maybe SmartThings has a couple of different revisions where they changed something in the code, so please go to Help, Send Logs in the LCD UI and send us a log after pairing the sensor. Don't forget the include the name in the text box provided.

Offline vhorsen

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Re: SmartSense Multi Sensor
« Reply #16 on: August 30, 2014, 10:17:13 am »
Our problem is it won't pair.  I can press Add Sensor but it never can find this one to add.  No way to send a log for that one.

Thanks.

Offline rouz42

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Re: SmartSense Multi Sensor
« Reply #17 on: August 30, 2014, 11:51:00 am »
I just did a sensor reset myself and now it says "Association Failed" after the "Getting Sensor info" box.

LGNilsson

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Re: SmartSense Multi Sensor
« Reply #18 on: August 31, 2014, 05:40:43 am »
You can still send the logs, even if it doesn't pair, as there should still be some data that's being collected.

Offline rouz42

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Re: SmartSense Multi Sensor
« Reply #19 on: September 01, 2014, 07:58:54 am »
I uploaded the logs yesterday and sent you an email about it.

LGNilsson

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Re: SmartSense Multi Sensor
« Reply #20 on: September 04, 2014, 06:08:33 am »
Ok, so to get the SmartThings sensors to connect to the Almond+, you need to trigger them once during the adding process and they'll connect just fine.
Apologies for not knowing this, but I actually don't have one handy.

Offline rouz42

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Re: SmartSense Multi Sensor
« Reply #21 on: September 04, 2014, 07:01:45 am »
Repeatedly triggering the sensor during the "Adding Sensor" and "Getting Info" gets it working (only the door sensor part)!

LGNilsson

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Re: SmartSense Multi Sensor
« Reply #22 on: September 04, 2014, 10:32:59 am »
We'll get the rest working in a future firmware release.

 

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