Unfortunately we've had a few units like this where the touch part of the screen have stopped working, most likely due to overly rough handling during shipping.
All we can do is to offer to ship a new unit out, as the passwords are randomised from firmware R065 and the only way to see the password is via the LCD UI.
Please contact the support team [suspicious]
support@securifi.com[/suspicious] and we'll arrange for a replacement.
