Link Almond

[cebvip]

I am unable to Link my Almond. I get an error message on the Almond+ saying "Linking failed! Could not fetch the code."

If I run the Diagnostics on the Almond+ the Cloud Connection box is read and the Status says "It seems some ports are blocked by your ISP. Please get ports 1026-1029 unblocked. Your Almond has not been linked to an Almond Account yet.".

Any help would be appreciated.

Thanks.

[jonovington]

I'm getting the same... tried all sorts of work arounds with no luck.

I can only think it may be at the ISP's end although I have apparently turned off the 'Firewall' they provide from their end.

[jwmann]

I'm also resulting with the same problem. Both from the wizard and the separate Almond Account Connecting Application.
Pretty frustrating.

[jonovington]

My ISP has confirmed there is no blocking of 1026-1029 at their end, appears something is up with the Almond+ setup....

[Phani Kumar]

Hi

you all are behind the 'NAT' ( Not directly connected to Internet ) .

Every ISP they will maintain firewalls , they will allow ( Inbound & Outbound traffic ) only 0 to 1024 ports only. Remaining ports they will block to avoid the attacks .

 

My ISP has confirmed there is no blocking of 1026-1029 at their end, appears something is up with the Almond+ setup....

I think your ISP allows Inbound traffic only. Can you please check with your ISP,  are they allowing Inbound & outbound traffic or not

[jmonty]

Same issue here. I really don't believe for a minute that my ISP is blocking these ports. I've never seen a blocked port except when maybe someone was trying to use a port using a protocol it was not intended for. There must be a problem on securifi's side!

[chriscjtaylor]

Same issue here.......

[joekiwi]

Hi

you all are behind the 'NAT' ( Not directly connected to Internet ) .

Every ISP they will maintain firewalls , they will allow ( Inbound & Outbound traffic ) only 0 to 1024 ports only. Remaining ports they will block to avoid the attacks .

 
I think your ISP allows Inbound traffic only. Can you please check with your ISP,  are they allowing Inbound & outbound traffic or not

I am having the same problem. I assume my ISP blocks these ports. Is there any other way to link my Almond+ without having to talk to my ISP. They are not known for being helpful.

[Phani Kumar]

Hi All,

Thanks for reporting us , Right now our Cloud Service is down.

Within few hours its going to be fix.

Please bear with us.

[jonovington]

sweet, I'm up and running!

[Phani Kumar]

Hi All,

Thanks for reporting us , Right now our Cloud Service is down.

Within few hours its going to be fix.

Please bear with us.

Hi All,

Now cloud service is UP.

Please Try Now , let us know if you are still facing the issue

[nal51511]

Hi,

i am having the exact same issue still.

[jwmann]

Hi All,

Now cloud service is UP.

Please Try Now , let us know if you are still facing the issue

Just tried it again through the separate (non-wizard) Cloud Affiliate app and it worked instantly!
All worked fine. Thanks!

[Nirav]

Hi All,

The cloud service is up and running now. 

nal51511: could you please confirm if you are able to link the Almond+.

[nal51511]

No i am still having the same issue. I ran the diagnostic and everything came back fine and also sent logs in. I get the same issue when using the wizard or using the connect account option. I am running the latest firmware.