Almont+ arrived with a very expensive handling fee

[Talard]

Hello,

I know there was another delay due to local post overload. But in last update you talked aboud a week.
I recived the securifi tracking notification on aug-28-2014. The acceptance is on aug-31-2014. Until now, nothing go further.

I just want to have more information in order to be patient and not to hope for nothing.

Thx for your understainding,
Talard

[LGNilsson]

Well, we called the post office's EMS service today and they said the delay is due to customs here. We weren't told why, but things have been extremely slow and we can only apologise on their behalf.
We didn't have these issues with the shipment to Canada, so we're not sure why there's a massive problem now.

[torben]

Hey Talard,

I had the same worries... notification on August 28, tracking started on the 31st, nothing happened for 10 days.

I have also contacted support and asked what has happened to my shipment. Securifi has answered I should not worry, there would be a customs issue.

And guess what - I just checked and my shipment is in an aircraft which is just now flying from China to Germany where it will arrive in Frankfurt tomorrow morning!

So just be patient and check regularly - you will be positively surprised soon I bet!
Cheers,
Torben

[adx]

my unit just arrived today. same situation, no update since Sept 1 from EMS Taiwan.
then suddenly I got a dispatch notification last night. Then this morning I got a knock on my door.

[Talard]

Thx for reply adx,

My Almond take the plane on 12th aug 2014. I think she is not far from my door now !

[Talard]

Well, I think I'm not lucky...

My Almond+ take the plane to Roissy (France) on friday 12 september, and arrive monday 15 sep for custom inspection. Until there no more information...

Can Securifi have a better visibility on this ?

[LGNilsson]

You have to contact your local post office, for some reason in France and the UK, the local post office doesn't seem to bother contacting people when the packages arrive which is very odd.

[Talard]

OK,

How can i contact them ? If I remeber, you stop shipping with TNT.

On my url tracking it's just say "Arrival at incoming office : Roissy France".

Thanks for your help.

[Talard]

OK,

How can i contact them ? If I remeber, you stop shipping with TNT.

On my url tracking it's just say "Arrival at incoming office : Roissy France".

Thanks for your help.

Here is another tracking info :

Mon 09/15/2014
10:52 AM   Chronopost France
Held by customer service for investigations   Scan site:Roissy - Paris - FR
Comment : Contact with sender or consignee in progress

Mon 09/15/2014
10:52 AM   Chronopost France
Consignment stand by: documents missing (invoice or customs documents)   Scan site:Roissy - Paris - FR
Comment:Contact with sender in progress

Mon 09/15/2014
01:10 AM   ROISSY INTER CHRONOPOST
Arrival at inbound gateway

[LGNilsson]

The last batch to Europe was sent with EMS, so please contact Chronopost France to get your package.

[Talard]

OK Lars, I just make a call to Chronopost. They answer that the almond+ is stoped because of their is no bill in the package.

Can you contact them back in order to solve the situation. They ask for this too : http://www.chronopost.fr/transport-express/webdav/site/chronov4/users/chronopost/public/pdf/import/facture_pro_forma.pdf

My Almont+ is just blocked for 10 days with the custom regulation because of that...

[LGNilsson]

We provided three copies of the invoice attached to the outside of the box in a plastic sleeve, but apparently the French, British and German post have some eyesight problem, as all three are unable to find it.
We'll email you a copy though.

[Talard]

After some embush, my Almond+ knock the door 10min ago.

But, EMS (Chronopost) ask me a 71€  (90$, almost the price of the almond...). So it break my heart but I didn't accept de package !!!!

What can we do next Securifi ? Lars, help me 

[LGNilsson]

Sadly we can't do a thing about this.
These are charges that are outside of our control I'm afraid.
I'm surprised that they want that much though, as it seems more than unreasonably high.
If the package is returned here, the only thing we can offer is a refund I'm afraid.

[Talard]

I think there is an error too.I can imagine a 30% of the Almond+ bill, like in a german post, but not 75%. i just regretting not having a look at fee detail... The package is returning to you.

Look at this :

Hi,

I received my almond+ 20 september morning without any extra charge (France). Just [...]

Best,
Damien.

Don't care if I have extra charge but rasonable one.

Thanks for fast aswer anyway !