Yes, the support team reads the forum and they reply here too.
However, for replacements, you have to contact them as there's a certain procedure as with any company when it comes to replacements.
I might be mistaken, but I don't think we've said anywhere that the forum is our support channel. In the most recent Kickstarter update we specifically pointed out our support page in case or problems which contains the support team contact numbers where available, as well as the email address for our support team.
I'm sorry, but these things have to be done by the book, as we have a system in place for handling replacements and I hope it's not too much asking you to do this.
As we've tried to explain, you clearly have a faulty unit and we're more than willing to replace it, so please email [suspicious]
support@securifi.com[/suspicious] and we'll get it replaced, but until you do, there isn't much we can do.
And no, I'm still not part of the support team.