My $.02.... This is/was kickstarter.. not a retail store. That being said. I've backed and received several kickstarter items.. I've known the risks.. If I wanted a 'all done' router, I'd have gone to the store and bought one. No one said the A+ is ready for the storefront yet, that's why it's not there yet. Yes there are issues.. Honestly, the only ones I've had are simply unsupported sensors. Maybe I'm lucky. I've had no heat issues, no shutdown issues, no garbled packet issues (that I'm aware of). My A+ sat for a good week or so on it's back (screen up).. never overheated, never shut down. Right now it's on it's desk stand orientation.. no issues. it sits here 24/7. I don't work for securifi. What I am however, is a programmer, network admin and system admin. I have to deal with customers. I've seen customers act just like some of you are doing. Plain and simple. If you can't accept the risk, take the out that Lars is offering you, and try again (if you want), when the A+ reaches the stores. I'd agree with you, if they weren't even trying to fix anything and said 'here you go, have a nice day'.
It's not done. I didn't think it would be when I backed it. (See note above about Kickstarter not being a retail storefront) Securifi has worked to bring a product out, and is working hard to get it right. How many other KS things have you backed that didn't even DELIVER? If you say none, well, then you have gotten lucky, because there are plenty of people out there that backed, and got screwed. (I could name a few things, one of which i backed, but was able to get a refund for, before they fell apart).
i completely agree with u sorphin. not going to argue with a fellow backer.
the reality is:
- The Almond+ had a development stage for developers to receive early units. That was the beta which people could pay for.
- The Almond+ was delivered with problems of varying severity after beta phase
- Some problems can be dealt with some troubleshooting
- Some problems can only be dealt with software updates
But, some problems can only be dealt with refunds?
When the tech support doesn't hold his emotions in check and decides to tell consumers to get a refund - it's reflective upon the spirit of the company.
I have not targeted Lars before, I have very posts under my name and i am currently conversing with support on my issues with Almond+. Coming onto the forums to see an exchange between a backer and a securifi staff is simply appalling.
I would love to have a refund but i refuse to spend another 30USD to ship it back to Taipei. I'm not sure how many people in the forums are experiencing problems and how dissatisfied they are, but if you have a staff going around telling people in public that u can refund if u are unhappy with the service/tech support, u are going to experience a backlash. I certainly did not pay to be a beta tester.
Lars: Yes it is not at retail. Does that mean we should lower our expectations of the product? So what did the "beta" phase entail? Did you actually test the throughputs of the units during the beta? Why was it delivered with so many features which clearly hasn't made it pass beta.
To me the 802.11ac speed issue is clearly something that hasn't even made it pass alpha. I can't believe beta testers lived with this speed.
I did request on the kickstarter page for throughput data and a response said that it will be provided. Obviously this wasn't
So right now, i do not see how the question of whether this product is at retail (or not), should affect my expectations of the performance based on the spec sheet which was set out by Securifi.
Tech support doesn't need to take abuse from consumers. But a good tech support will know how to deal with it (take it offline, rise above issue, etc) instead of engaging in a war of words. I don't even have the same tech issues as LD or have any thing against you Lars, but this exchange just allows fellow frustrated backers to gather our pent up frustrations. In time to come, i wouldn't be surprised if more people are going to ask for refunds.
LD: Sorry for digressing again. I didn't even know i had so much pent up frustrations till i read Lars' responses.