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Author Topic: iOS App doesn't load when on work wifi  (Read 2038 times)

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Offline Mishakim

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iOS App doesn't load when on work wifi
« on: October 16, 2014, 03:14:13 pm »
When I'm on the WiFi at work, the Almond iOS app won't load - it just puts up the logo screen, and stays there. Our network has some sort of restriction on outbound connections, such that I also can't access my home network directly (VPN server or forwarded ports), but I can access connect.securify.com. Is the app trying to make a direct connection to the router? If so, it needs to put up an error, not just sit there loading forever.

Offline devi

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Re: iOS App doesn't load when on work wifi
« Reply #1 on: October 21, 2014, 01:28:35 am »
Yeah sorry about that! Connect.securifi.com and Mobile app use different ports for connecting to the cloud. We will add a meaningful message saying that "we could not connect to the cloud" on the logo screen in next release.

 

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