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Author Topic: Vision ZD2102 Sensor Unsupported Device!  (Read 4383 times)

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Offline jrwhitehead

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Vision ZD2102 Sensor Unsupported Device!
« on: May 23, 2015, 08:05:50 am »
Hi All,

I've got a Vision ZD2102 sensor which is on the supported list for the Almond+ but it's showing as "Unsupported Device".

The actual model number is ZD2102EU-5 but I assumed, possibly incorrectly, that this would be supported.

Can anyone let me know if this should be supported?

Cheers
James
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Offline Ashok

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Re: Vision ZD2102 Sensor Unsupported Device!
« Reply #1 on: May 25, 2015, 09:01:30 am »
@ jrwhitehead,

We don't have this device ZD2102EU-5. However, you may send logs (help--send logs), so that I could check with my team to see if there is anything we could do. It would be helpful, if you could remove the device, reboot the Almond+ and add it again then send logs by mentioning the model number.

Offline jrwhitehead

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Re: Vision ZD2102 Sensor Unsupported Device!
« Reply #2 on: May 26, 2015, 07:55:52 am »
Hi Ashok,

I assume you've tested the ZD 2102 US version (or whatever region you're engineers are in) as I'm not sure there's one without country or region code after. It might be worth updating the list of supported sensors to include the full model number (if appropriate).

I'm submitted the logs as per your instructions with the note "Unknown sensor ZD2102EU-5".

I feel a bit cheated as the model number was on the supported list.

Thanks
James
« Last Edit: May 26, 2015, 08:07:00 am by jrwhitehead »
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Offline Ashok

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Re: Vision ZD2102 Sensor Unsupported Device!
« Reply #3 on: May 26, 2015, 02:08:48 pm »
@ jrwhitehead,

Support for a particular sensor would be same for any region Z-wave frequency, because our Firmware on Almond+ won't change depending upon the region. However, it could be possible that EU sensor might have got some different parameters compared to US. Meanwhile, let me get in touch with our team to get back to you with an update on how we could resolve this for you.

Offline jrwhitehead

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Re: Vision ZD2102 Sensor Unsupported Device!
« Reply #4 on: May 27, 2015, 04:27:25 am »
Ok , I understand.

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Offline Ashok

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Re: Vision ZD2102 Sensor Unsupported Device!
« Reply #5 on: May 28, 2015, 09:16:35 am »
@ jrwhitehead,

I just got the confirmation that, it should be working fine as long as the device Vision ZD2102EU has the same firmware. However, please get in touch with out support team who can assist you in figure it out.

 

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