Unit does not boot past Securifi Logo

[paulis]

My unit decided to reboot itself during the night and when I woke up was simply stuck on the Securifi Logo screen. Multiple reboots have yielded nothing and the unit appears to simply be non-functional now. Is there a way to reinstall the firmware via USB? Has anyone seen this before? Any assistance would be great. Thanks.

[SecureComp]

My unit decided to reboot itself during the night and when I woke up was simply stuck on the Securifi Logo screen. Multiple reboots have yielded nothing and the unit appears to simply be non-functional now. Is there a way to reinstall the firmware via USB? Has anyone seen this before? Any assistance would be great. Thanks.

Disconnect power.
Let sit for a couple minutes.
Power Up.
Factory Reset.

https://wiki.securifi.com/index.php/Hardware_reset_button_-_Almond%2B_2014

[paulis]

Tried what you suggested but after holding down the factory reset for well over 10 seconds the logo simply remains on screen and nothing progresses or changes.

Any other ideas? Everything has been working pretty well since I received the unit after the Kickstarter deliveries.

[mparadis]

DId you lose power or experience a surge of any kind?

[paulis]

I honestly went to sleep with it working and woke up with it not. I've had the unit up and running since the Kickstarter shipments were delivered and everything has been fine until today. I've reached out to the support team to see what else can be done. Hopefully I can simply swap the unit as it's basically non-functioning at this point. Thanks.

[Ashok]

@ paulis,

Could you please try this. Turn off the Almond+ and the moment you turn it back on, hold the reset button for 3 seconds and release, keep doing this specially once you get the Securifi logo  until we get the message on the touch screen about factory reset is being progressed. If you are receiving that message, Almond+ should boot up normal. Try this and let me know.

[paulis]

Unfortunately, I spoke to a rep via phone and tried this about 20 times and the screen did not respond with any option to factory reset. I've been told I'll receive a call "within 48 hours" by a support representative to further assist. I'm not sure why it takes a forum post, email and phone call to have a replacement unit processed. I've now had to purchase a new router as a stop gap as I wait for a phone call.

Ashok - can you advise if this will be dealt with today...tomorrow?

Please advise.

[Ashok]

@ paulis,

It seems like our support is working with our orders team regarding your case and most probably by today, you would receive an update.