Notifications not received

[umar]

hello

i dont know what happen i did not receive any notifications in iOS app ...is there any problem with cloud?

thanks

[Ashok]

@ umar,

Not to my knowledge, I am able to receive the notifications could you please check on Android device if you have any. I hope you might have rebooted the Almond+.

[AcidLotus]

Same here. Deleted and re-downloaded app to no avail. Was working earlier this week.

[SecureComp]

Double check your notification settings for the app.

IOS - Settings -> Notifications -> Almond
Make sure it is in the "include" section and configured the way you want.

Android
Settings -> Apps -> Almond - check show notifications

If you have recently updated the app, clear cache

[AcidLotus]

That's not it. I've already tried turning them off, turning them back on, rebooting Almond+, rebooting iPhone, removing and reinstalling app. Nothing has worked yet.

[Ashok]

@ All,

I just reported this to our team to see if there is anything from our side, meanwhile, please do send the log files mentioning "Notifications not coming"

[engr.jpc]

I'm having the same issue on my iPhone 5 and iPad and my wife's iPhone 5 as well.

[AcidLotus]

Logs sent

[SecureComp]

I forced some notifications and they were not received on my iPad.

The notifications were received on the Android devices.

[Hyper]

Iphone 6, also no notifications.

[umar]

works from today..receiving notifications in my iPhone

[AcidLotus]

Yes, working again this morning with no changes on my side.

[SecureComp]

PUSH notifications working on IOS and Android.

They are also working much faster, almost instant as opposed to slightly delayed (1-3 seconds).

Thanks for fixing whatever was happening on the backend. 

[Ashok]

@ SecureComp,

It seems like our SSL certificate was expired, so had to renew it manually.

[SecureComp]

@ SecureComp,

It seems like our SSL certificate was expired, so had to renew it manually.

Been there, done that. Glad it was an "easy" fix.