Cree Connected Bulb - "Unable to update sensor"

[gecko85]

I bought a Cree Connected bulb today and was able to pair it, no problem. I accessed it via the iOS app and was able to turn it on/off, as well as set the dim level.

Then for some reason the Almond+ lost Internet connection and refused to re-connect. I rebooted it, and then it re-connected. Now, however, I cannot do anything with the Cree Connected bulb. Both the iOS app and the web based admin console show that it's connected and on, but I cannot make any changes at all. It'll say "Saving..." then eventually timeout. The web based console doesn't give any other feedback, but the iOS app gives the message "Unable to update sensor".

Any ideas? It worked...briefly...early today, but now I seem to be stuck.

[gecko85]

I should note: I'm in range extender mode, and I'm using the latest software version (R083).

[Ashok]

@ gecko85,

First, try to move the Almond+ a bit close to your main router or change the location and then try to access the Cree Bulb using the LCD, if it is working fine then please do send us the log files or else need to remove and add the bulb again. Once we know that it is working fine through LCD and Web UI, try accessing using the iOS app.

[SecureComp]

Also try cycling the power on the Cree bulb manually, leaving it off for several minutes

[gecko85]

Thanks for the responses. I was able to re-connect to the cree after resetting it (although the on-off-on-off etc. 2-second reboot thing is a bit of black magic...took many tries to get the timing *just* right for it to actually reset).

[SecureComp]

Thanks for the responses. I was able to re-connect to the cree after resetting it (although the on-off-on-off etc. 2-second reboot thing is a bit of black magic...took many tries to get the timing *just* right for it to actually reset).

I know right, that is kind of annoying. Took me a couple tries too.