devices repeatedly dropping off and rejoining as unknown devices

[drscram]

Hi - Set up almond+ a couple of weeks ago and my connected devices keep dropping off then rejoining as unknown devices.  Also, control of hue bulbs via almond app is sporadic and often their status on almond is incorrect, even when manually updated.   Sent status log and question to support via email but have not received response and cannot access trouble ticket status via link that was sent in ticket acknowledgment.  Hoping to get an answer here - I've probably just set the thing up wrong.  Current log attached.  Thanks.

[Ashok]

@ drscram,

In which mode you have setup the Almond+ and does it have the updated the firmware?

[Dudeness30]

My Almond+ does this too on occasion. I have one as the main router and the other as an AP. If I reset the device from the app it usually rejoins with the correct device ID and then I name it what I want on the app.

[drscram]

HI - I am using the almond as a router.  It updated the day I set it up; it says it is currently up to date.  Is there something else I have to do maunually? Thanks

[Ashok]

Firmware version should be R089 and app should be the latest version, if yes, then please do hit recycle network devices and let us know, if you are still facing the same issue.

[drscram]

Firmware's correct.  Recycled all devices.  Will let you know.  Thanks

[drscram]

Still happening    Here is an excerpt from yesterday's log - these lines then essentially repeat throughout the day (happened about 7 times yesterday): 
Sep 17 06:02:33 AlmondPlus user.info sysinit: The source address 10.10.10.60 for group 239.255.255.250, is not in any valid net for upstream VIF.
Sep 17 06:02:49 AlmondPlus user.info sysinit: RECV Membership query   from 10.10.10.254    to 224.0.0.1
Sep 17 06:02:49 AlmondPlus user.info sysinit: RECV V2 member report   from 10.10.10.4      to 239.255.255.250
Sep 17 06:02:49 AlmondPlus user.info sysinit: Updated route entry for 239.255.255.250 on VIF #1
Sep 17 06:02:49 AlmondPlus user.info sysinit: The source address 10.10.10.4 for group 239.255.255.250, is not in any valid net for upstream VIF.
Sep 17 06:02:52 AlmondPlus user.info sysinit: RECV V2 member report   from 10.10.10.68     to 224.0.1.60
Sep 17 06:02:52 AlmondPlus user.info sysinit: Updated route entry for 224.0.1.60 on VIF #1
Sep 17 06:02:53 AlmondPlus user.info sysinit: The source address 10.10.10.60 for group 239.255.255.250, is not in any valid net for upstream VIF.
Sep 17 06:02:56 AlmondPlus user.info sysinit: RECV V2 member report   from 10.10.10.254    to 224.0.0.2
Sep 17 06:02:56 AlmondPlus user.info sysinit: The IGMP message was from myself. Ignoring.
Sep 17 06:03:13 AlmondPlus user.info sysinit: The source address 10.10.10.60 for group 239.255.255.250, is not in any valid net for upstream VIF.
Sep 17 06:03:23 AlmondPlus user.info sysinit: The source address 10.10.10.195 for group 239.255.255.250, is not in any valid net for upstream VIF.
Sep 17 06:03:33 AlmondPlus user.info sysinit: The source address 10.10.10.60 for group 239.255.255.250, is not in any valid net for upstream VIF.
Sep 17 06:03:53 AlmondPlus user.info sysinit: The source address 10.10.10.60 for group 239.255.255.250, is not in any valid net for upstream VIF.
Sep 17 06:04:13 AlmondPlus user.info sysinit: The source address 10.10.10.60 for group 239.255.255.250, is not in any valid net for upstream VIF.
Sep 17 06:04:15 AlmondPlus user.info sysinit: The source address 10.10.10.195 for group 239.255.255.250, is not in any valid net for upstream VIF.
Sep 17 06:04:33 AlmondPlus user.info sysinit: The source address 10.10.10.60 for group 239.255.255.250, is not in any valid net for upstream VIF.
Sep 17 06:04:53 AlmondPlus user.info sysinit: The source address 10.10.10.60 for group 239.255.255.250, is not in any valid net for upstream VIF.
Sep 17 06:04:54 AlmondPlus user.info sysinit: RECV Membership query   from 10.10.10.254    to 224.0.0.1
Sep 17 06:04:57 AlmondPlus user.info sysinit: RECV V2 member report   from 10.10.10.254    to 224.0.0.2
Sep 17 06:04:57 AlmondPlus user.info sysinit: The IGMP message was from myself. Ignoring.
Sep 17 06:04:58 AlmondPlus user.info sysinit: RECV V2 member report   from 10.10.10.68     to 239.255.255.250
Sep 17 06:04:58 AlmondPlus user.info sysinit: Updated route entry for 239.255.255.250 on VIF #1
Sep 17 06:04:58 AlmondPlus user.info sysinit: The source address 10.10.10.68 for group 239.255.255.250, is not in any valid net for upstream VIF.

[drscram]

I've been away but am back now and it is still doing this.  Very frustrating.  Looks like others are having trouble with it rebooting recurrently and also with it dropping sensors repeatedly as well.  I am about to pack it up and just go to a regular router until someone solves these issues.  Any new advice before I do?  Thanks!
 

[Ashok]

@ drscram,

If you are facing an issue with Almond+ rebooting continuously then please do reach our support team at support@securifi.com.

[Shazster]

 "is not in any valid net for upstream VIF."

My logs have been riddled with this error since day 1, regardless of firmware, and there seems to be no one at Securifi able or willing to explain exactly what this entry means, it's impact on my network, or how to remedy it.

Me: What does this mean?
Securifi: Everything's fine.

I have given up asking.

[Ashok]

@ Shazster,

"is not in any valid net for upstream VIF."

My logs have been riddled with this error since day 1, regardless of firmware, and there seems to be no one at Securifi able or willing to explain exactly what this entry means, it's impact on my network, or how to remedy it.

Me: What does this mean?
Securifi: Everything's fine.

I have given up asking.

You can ignore them completely, because they don't impact any performance issues with the network. It is coming from IGMP proxy, related for debugging purpose. Let us know, if you are facing any issues with the network.