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Author Topic: Diagnostic failed at Cloud verification  (Read 2013 times)

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Offline Forestsix

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Diagnostic failed at Cloud verification
« on: October 09, 2016, 11:51:28 am »
Hi, 

   I just bought an Almond 2015 with door sensors. I installed it and did the newer firmware update, but every time i check in Status the Cloud connection has the red X. I went to diagnostic and it fail at the first step "Cloud verification" by telling me that I need to link with account. So I went to Account but it tells me "Credentials invalid, please do a diagnostic". I can only connect to my Almond by local connection.

   I'm now stuck in that loop. Can someone tell me what I can do to link my account or connect to the cloud? Do I need to open ports on my network?

Thank you very much

Offline Ashok

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Re: Diagnostic failed at Cloud verification
« Reply #1 on: October 09, 2016, 05:51:22 pm »
@ Forestsix,

Please reach our support team (support@securifi.com) to get this issue resolved.

 

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