Random Restarts of Almond+

[d.kiran]

Over the past 2-3 days, I have seen random restarts of the Router. I have a script that runs at start up to show when my almond restarted. I think it is pretty self explanatory. If you see July, it is because the NTP server has not loaded and the time has not synced before my startup script had run.

I had 6 restarts just today. Only one of them where I had turned off the router and started it up. 5 of them were Almond+ restarting itself.

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-----Initiating Startup--------
Tue Oct 11 20:52:44 CDT 2016
-----Startup Complete--------


-----Initiating Startup--------
Wed Oct 12 11:23:50 CDT 2016
-----Startup Complete--------


-----Initiating Startup--------
Wed Oct 12 13:44:57 CDT 2016
-----Startup Complete--------


-----Initiating Startup--------
Wed Oct 12 17:39:05 CDT 2016
-----Startup Complete--------


-----Initiating Startup--------
Fri Jul 31 20:01:40 CDT 2015
-----Startup Complete--------


-----Initiating Startup--------
Wed Oct 12 22:01:56 CDT 2016
-----Startup Complete--------


-----Initiating Startup--------
Wed Oct 12 22:13:27 CDT 2016
-----Startup Complete--------


-----Initiating Startup--------
Thu Oct 13 09:56:02 CDT 2016
-----Startup Complete--------


-----Initiating Startup--------
Fri Jul 31 20:01:40 CDT 2015
-----Startup Complete--------


-----Initiating Startup--------
Thu Oct 13 15:13:53 CDT 2016
-----Startup Complete--------


-----Initiating Startup--------
Thu Oct 13 22:25:11 CDT 2016
-----Startup Complete--------


-----Initiating Startup--------
Fri Oct 14 09:35:57 CDT 2016
-----Startup Complete--------


-----Initiating Startup--------
Fri Oct 14 13:43:43 CDT 2016
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-----Initiating Startup--------
Fri Oct 14 16:40:49 CDT 2016
-----Startup Complete--------


-----Initiating Startup--------
Fri Oct 14 19:41:47 CDT 2016
-----Startup Complete--------


-----Initiating Startup--------
Fri Oct 14 22:26:33 CDT 2016
-----Startup Complete--------


-----Initiating Startup--------
Fri Oct 14 22:59:15 CDT 2016
-----Startup Complete--------


[d.kiran]

Three more restarts  today when nobody was home all day. This affects both wired and wireless network. When I lose connectivity, I connect to my router wireless network and that works perfectly fine.

I have sent the logs, but I am not sure if there are any logs or if there is any way to recognize why the router is restarting itself.

[Ashok]

@ d.kiran,

Three more restarts  today when nobody was home all day. This affects both wired and wireless network. When I lose connectivity, I connect to my router wireless network and that works perfectly fine.

I have sent the logs, but I am not sure if there are any logs or if there is any way to recognize why the router is restarting itself.

In which mode are you  using the Almond+? and try to disable any rule which you have created for rebooting the Almond+ and then check the status.

[d.kiran]

Hi Ashok,

I have disabled all the rules and it hasnt restarted for two days.

1. Is this a known issue ?

2. Is there a limit on the number of rules and devices before Almond starts to reboot ?

[Ashok]

@ d.kiran,

Hi Ashok,

I have disabled all the rules and it hasnt restarted for two days.

1. Is this a known issue ?

2. Is there a limit on the number of rules and devices before Almond starts to reboot ?

One of the rule might be triggering the continuous reboot and we don't have any known issues or the limit of number of rules creation. Go ahead and hit send logs now, to see, if we could get any useful information and proceed accordingly.

[d.kiran]

Thanks.. I sent logs again with d.kiran in them.

[d.kiran]

Apparently this did not resolve my problems. Turning off rules reduced my restarts from 5-6 / day to about 2-3 / day. This is still unacceptable.


Are these the logs that are important to troubleshoot? I am planning to back these up to a USB drive every 30 seconds so that we would have some idea what happens before the restart.

Please let me know if I am missing any log files that you will need so that I can add them to my script.


/overlay/uptime.log
/overlay/almond/log/ServerHistory.log
/overlay/almond/log/LastFailedwebServer.log
/overlay/almond/log/LastFailedCloudHa.log
/overlay/almond/log/LastFailedCloudDaemon.log
/overlay/almond/log/LastFailedCloudRouter.log
/tmp/checkRule.log
/tmp/cloudha.log
/tmp/CloudDaemon.log
/tmp/rulesEngine.log
/tmp/haserver.log
/tmp/runRule.log
/tmp/InternetConnection.log
/tmp/NestServer.log
/tmp/cloudrouter.log
/tmp/webServer.log
/tmp/g2qos.log
/tmp/CC.log
/tmp/hueserver.log
/tmp/zigbee_server.log
/tmp/zwave_server.log
/tmp/log/mrd6.log

[d.kiran]

Ashok,

Here are the logs that I have about 10-15 seconds before the server restarted. Can you see if you can find anything here ?

If there are other logs I need to capture, let me know.

[d.kiran]

Yet another restart since my last post. Updated log files here with Openwrt system and kernel log as well.

I have noticed that this usually happens when my wife is watching netflix/sling and I am working. Both the devices are connected over ethernet .

This is frustrating me. I work from home and my voip calls and my webex sessions keep getting disconnected. 

[Ashok]

@ d.kiran,

We could completely understand your situation, our team is working on it as we speak. Anything changed recently related to the setup or rules or adding new sensors?

[d.kiran]

Hi Ashok,

No changes at all.

[d.kiran]

@Ashok,

Any update or do you need any additional files ?

[d.kiran]

Two restarts in 12 hours. Updated log files.

[Ashok]

@ d.kiran,

We are trying to replicate the same settings on one of our Almond+ and leave it for some time to see, how it is reacting.  Will try to get back by tomorrow.

[d.kiran]

Here's yet another update with possibly some clues ?

There was a thread yesterday about kwikset locks. I have three z-wave kwikset locks. They were working fine, but I realized I had not used them via the app for a while. So I tested them out, and turns out none of the three locks worked.

I had added the third lock about a week before the problems started happening. I don't why there would be a week difference before I started seeing the restarts.

So I removed the locks and added them. The first two added successfully, the third one however, now was not getting added. I tried about 4 times. I also took a video to show how long it took and even after the lock was detected and supposed to be added. It did not get added.

Here's the video, I don't know how to turn off the audio, so please ignore the audio.

https://vid.me/3uPo

Since my almond was away from my modem, I could not send the logs directly, but my script took a backup of the log files, so hopefully that should help. I have three attachments here, all taken around same time, so there might be duplicates.

I would appreciate any help from you guys on this.