You should send the logs when you are having issues. I urge anyone with these issues to contact Securifi Support, they are generally very helpful and it seems a handful of people here are having these issues. I would recommend a reset of the router and check to see if anything nearby could be causing interference (devices such as large electronics, microwaves, other wireless devices can all cause interference). I use an app that checks for wireless congestion as well since these problems can also be related to congested airways and a different channel may be needed.