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Author Topic: Internet disconnected  (Read 4754 times)

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Offline jlathem

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Internet disconnected
« on: July 26, 2017, 03:49:13 pm »
Hi Guys,

Last night the internet just stopped working and my Almond 3 says "Internet disconnected" on the status screen.  After doing various reboots of the Almond 3 and the cable modem the status screen still said internet disconnected.

I tried connecting my pc directly to the modem and everything worked fine.  Tried connecting a different wifi router to modem and everything worked fine.  So it seems that the problem is with the Almond.  Also tried updating to the latest firmware  (R021) but still doesn't resolve anything.

In the log I see alot of these:
     Jul 26 15:19:01 Almond3 daemon.warn lwsts[7281]: error on reading from skt
not sure if that means anything to anyone.

Thanks for your help

Offline fillibar

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Re: Internet disconnected
« Reply #1 on: July 27, 2017, 09:43:55 am »
The reboots would be the normal recommendation I would have made.
Did you try a factory reset of it?
If all that fails... I would contact support.
Almond 3 mesh handling the home.

Offline mparadis

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Re: Internet disconnected
« Reply #2 on: July 27, 2017, 11:40:00 am »
If possible I would also try different ethernet cable. That seems strange. I would also contact support, they are very good.

Offline CincyAL3

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Re: Internet disconnected
« Reply #3 on: August 05, 2017, 12:36:29 am »
I had this same problem, went through old routers and direct connections etc... just to make sure it wasn't my Internet. I ended up having to do a factory reset and I left the Almond off my network for a day. Then fired it up connected upgraded and been good since

Offline mparadis

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Re: Internet disconnected
« Reply #4 on: August 17, 2017, 04:25:05 pm »
Hi Guys,

Last night the internet just stopped working and my Almond 3 says "Internet disconnected" on the status screen.  After doing various reboots of the Almond 3 and the cable modem the status screen still said internet disconnected.

I tried connecting my pc directly to the modem and everything worked fine.  Tried connecting a different wifi router to modem and everything worked fine.  So it seems that the problem is with the Almond.  Also tried updating to the latest firmware  (R021) but still doesn't resolve anything.

In the log I see alot of these:
     Jul 26 15:19:01 Almond3 daemon.warn lwsts[7281]: error on reading from skt

Have you gotten this resolved?
not sure if that means anything to anyone.

Thanks for your help

Offline nitesh.agarwal

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Re: Internet disconnected
« Reply #5 on: August 17, 2017, 05:16:50 pm »
@ jlathem

It might have happened because modem stopped communicating with the Almond 3. In order to solve this, unplug the Ethernet cable from the WAN port of Almond 3, power off the modem and leave it unplugged for a minute. Once the modem is completely powered on, only then plug the Ethernet cable to WAN port of Almond 3 and check the status.

 

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