Plugs don't reset

[splitice]

Hi,

We are currently doing R&D with a set of the original Walnut plugs acquired through a local rebrand. They seem to work decently, however refuse to be reset.

We have tried:

• After insertion single press the pair button
• After insertion 4 seconds of pressing the pair button
• After insertion 10 seconds of pressing the pair button
• After insertion more than 10 seconds of pressing the pair button
• During insertion 4 seconds of pressing the pair button
• During insertion 10 seconds of pressing the pair button
• During insertion more than 10 seconds of pressing the pair button

None trigger a reset. Beacon requests are sent, and NwkOpen replies received however the plugs never join, indicating that they are still fixated on their old hub.

These devices identify as:
appVersion: 18
hwVersion: 17
manufacturerName: "Sercomm Corp."
modelId: "SZ-ESW01-AU"
stackVersion: 80
swBuildId: ""

Instructions? Is there a firmware update or similar to rectify this issue?

[mparadis]

Usually anything rebranded would be set with its own software version so you'd need to check with the company selling those devices. Also, Peanut firmware is only available directly through an almond router.