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Author Topic: Plugs don't reset  (Read 104 times)

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Offline splitice

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  • Posts: 1
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  • Registered : 24/05/2018
Plugs don't reset
« on: May 24, 2018, 12:34:45 am »
Hi,

We are currently doing R&D with a set of the original Walnut plugs acquired through a local rebrand. They seem to work decently, however refuse to be reset.

We have tried:
  • After insertion single press the pair button
  • After insertion 4 seconds of pressing the pair button
  • After insertion 10 seconds of pressing the pair button
  • After insertion more than 10 seconds of pressing the pair button
  • During insertion 4 seconds of pressing the pair button
  • During insertion 10 seconds of pressing the pair button
  • During insertion more than 10 seconds of pressing the pair button

None trigger a reset. Beacon requests are sent, and NwkOpen replies received however the plugs never join, indicating that they are still fixated on their old hub.

These devices identify as:
appVersion: 18
hwVersion: 17
manufacturerName: "Sercomm Corp."
modelId: "SZ-ESW01-AU"
stackVersion: 80
swBuildId: ""

Instructions? Is there a firmware update or similar to rectify this issue?

 

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