Securifi Community Forum

Securifi Products => Almond+ => Topic started by: nonaitall on July 11, 2014, 10:36:18 am

Title: 5 GHz network not working on iOS device
Post by: nonaitall on July 11, 2014, 10:36:18 am
For some reason when i connect my iPhone 5s to the 5GHz almond+ network, I have full signal but can't get internet traffic/navigation. When I switch down to 2.4 it's fine.

Also - can I name both networks the same thing and let the device decide which one to connect to?
Title: Re: 5 GHz network not working on iOS device
Post by: Takachsin on July 12, 2014, 11:26:09 am
I don't have any problems with the 5GHz band and my iPad Air so far, I'll let you know if it changes.  As far as naming them the same thing, in theory you would hope that all your WiFi devices pick the best available band but that isn't always what happens.  From what I've found if you want to make sure you are on the right band then keep them separate.  If you just want internet, you can name them the same and not worry about it.
Title: Re: 5 GHz network not working on iOS device
Post by: patrik69 on July 13, 2014, 06:08:55 am
I've been having the same problem with my macbook and android phone.  I'm finding if I reboot Almond+ it fixes the problem.
Title: Re: 5 GHz network not working on iOS device
Post by: strangely on July 13, 2014, 10:36:16 am
I have the same issue with both a 5 and 5s.
Title: Re: 5 GHz network not working on iOS device
Post by: jelsenburg on July 13, 2014, 01:02:59 pm
My daughters IPhone 5 has this problem.  My wifes 5C and IPad Mini had this at first but a reboot fixed it.  The 5 works for a bit after the reboot but quits after a few mins.
Title: Re: 5 GHz network not working on iOS device
Post by: coolcatiger on July 13, 2014, 01:18:42 pm
My iPhone 5s does not show 5ghz. iPad mini shows , it worked for while and now even I can connect it stops internet access. IP assignment looks ok too.
Title: Re: 5 GHz network not working on iOS device
Post by: glansberry on July 13, 2014, 08:19:14 pm
iPad 2 worked for a while, then was unable to connect to the internet.  Switching to 2.4GHz fixed it.
Title: Re: 5 GHz network not working on iOS device
Post by: LGNilsson on July 14, 2014, 01:27:47 am
We'll have the software team investigating what's going on here, as this is very strange.
Title: Re: 5 GHz network not working on iOS device
Post by: nonaitall on July 14, 2014, 10:01:58 am
Hi everyone - thanks for the responses. I was running iOS 8 beta 3 when I reported this issue. I have since restored with a fresh install of iOS 7.1.2 (the latest public version) and I have no issues whatsoever with my 5, 5S or iPad 2 Retina. All of these devices are getting 110 MB/s + down and 85 MB/s + upstream for the internet, with laptops (my 2010 macbook pro getting 350+ up and down). Haven't clocked file transfers yet.

It might still be worth a look by the team though since others are reporting the issue.
Title: Re: 5 GHz network not working on iOS device
Post by: nonaitall on July 14, 2014, 10:04:28 am
Also try a hard reset to get the 5 GHz network working. hold the white reset button on the top of the A+ down for 10 seconds while plugged in. You'll have to redo all your settings, passwords, etc.
Title: Re: 5 GHz network not working on iOS device
Post by: johnyeros on July 14, 2014, 03:55:55 pm
I also have similar issue with iphone 5s and ipad air.

I would connect to my 5G wifi hotspot (I setup seperate name for 5G and 2.4G) and it would work fine..

After a while, I'll turn on my device and try to use and get no internet.. I'm still connected to the 5G wifi.. I would have to disable my wifi, wait  a few second, and reenable it for it to work..

Happened every time like clockworks :(
Title: Re: 5 GHz network not working on iOS device
Post by: nonaitall on July 15, 2014, 09:19:46 am
I also have similar issue with iphone 5s and ipad air.

I would connect to my 5G wifi hotspot (I setup seperate name for 5G and 2.4G) and it would work fine..

After a while, I'll turn on my device and try to use and get no internet.. I'm still connected to the 5G wifi.. I would have to disable my wifi, wait  a few second, and reenable it for it to work..


Actually this is still happening to me too. Lars - please make sure the devs fix this in the next firmware release.
Title: Re: 5 GHz network not working on iOS device
Post by: LGNilsson on July 15, 2014, 09:21:57 am
There's only so much we can do about the Wi-Fi issues, as we don't control the driver.
The good news is that the next firmware will have a new Wi-Fi driver which hopefully fixes this issue.
Title: Re: 5 GHz network not working on iOS device
Post by: André on July 15, 2014, 02:47:46 pm
fwiw, no issues with the ipad Mini, both wifis enabled (5 as well as 2 ghz) but with different SSIDs  and the beta/dev unit for > 1 month daily useage.
Title: Re: 5 GHz network not working on iOS device
Post by: Nolaw on July 16, 2014, 12:25:30 am
I am also running into this issue with iOS devices. I am connected to the 5GHz network but it does not have any internet access. When I switch to the 2.4 GHz network or disconnect and reconnect to the 5 GHz network it works. Seems to only impact iOS devices.
Title: Re: 5 GHz network not working on iOS device
Post by: obelix74 on October 06, 2014, 12:42:18 pm
I am having the same problem with all my macs as well as my iphones.  The 5Ghz network doesn't work (no connection to the internet).  The 2.4GHz network works fine.  Any suggestions to fix this?
Title: Re: 5 GHz network not working on iOS device
Post by: LGNilsson on October 07, 2014, 03:24:37 am
No, no suggestions apart from trying to change from 80 to 40MHz channel width in the advanced settings under Wireless Settings in the LCD UI. That seems to help in some cases.
We're working on fixing this in firmware and we should have a beta release in a couple of weeks if all goes well.
Title: Re: 5 GHz network not working on iOS device
Post by: takisot on October 07, 2014, 05:51:20 am
I also have similar issue with iphone 5s and ipad air.

I would connect to my 5G wifi hotspot (I setup seperate name for 5G and 2.4G) and it would work fine..

After a while, I'll turn on my device and try to use and get no internet.. I'm still connected to the 5G wifi.. I would have to disable my wifi, wait  a few second, and reenable it for it to work..

Happened every time like clockworks :(

Same problem here. When the iPhone 5s connects at first to 5GHz it works fine. If I do not use it for some time, the next time, although it remains to the 5GHz, it loses internet connectivity. If I toggle the wifi off and the on on the iPhone, the internet works fine. No problems so far, with 2.4Ghz.
Title: Re: 5 GHz network not working on iOS device
Post by: joltdude on October 07, 2014, 08:40:21 am
One thing folks should try, as well as a full reset and reconfiguration of the Almond+ after successfully updating the firmware... DELETE the wifi profile(s) for the Almond + on the IOS device......  do a full reboot (as in.. power off the IOS device and power it back on), then reconnect the ios device to the Almond (recreate the wireless profile)... Theres still some issues with the Almonds Wifi driver but theres also issues with WIFI switching on the IOS devices...
Title: Re: 5 GHz network not working on iOS device
Post by: fortyfoursunsets on October 08, 2014, 07:12:44 am
fwiw, no issues with the ipad Mini, both wifis enabled (5 as well as 2 ghz) but with different SSIDs  and the beta/dev unit for > 1 month daily useage.

I have only the 5GHz wifi enabled and my Almond+ works perfectly for all my devices -- iPhone 5s, iPad mini Retina, mid-2010 27" iMac, Apple TV Gen 3.

Is there any point in running the 2.4GHz wifi as well? I have it disabled at the moment.
Title: Re: 5 GHz network not working on iOS device
Post by: reedog117 on October 08, 2014, 05:22:00 pm
Just some food for thought, 2.4Ghz penetrates further than 5Ghz so if you're walking into WiFi coverage from somewhere else, your device is likely to see the 2.4Ghz network first and connect to that instead of 5Ghz.

In addition, it seems that iOS devices scan 2.4Ghz first before 5Ghz.  An easy way to test this is to go into settings and then turn off WiFi.  Then turn on Wifi.  You'll see all the 2.4Ghz APs pop up first, then a few seconds later the 5Ghz ones will show up.  That's why iOS devices tend to favor 2.4Ghz APs over 5Ghz, especially if you have both setup on your device.
Title: Re: 5 GHz network not working on iOS device
Post by: knightza on October 11, 2014, 04:36:52 am
My iPhone 5 doesn't like almond+ too much either. I bought almond+ to boost the signal inside my room but so far it has made it worse. The internet through almond is very slow also. Please fix this in the next update.
Title: Re: 5 GHz network not working on iOS device
Post by: vince1612 on October 28, 2014, 06:21:57 pm
I am using the Almond+ in my dad's restaurant and we have had the same problem, some customers, not all were not able to use our WiFi effectively if it was set to 5GHz, so we only enable 2.4GHz for them for the moment.

I hope that the next update with new drivers will solve the issue.
Title: Re: 5 GHz network not working on iOS device
Post by: whowhatwhere on August 10, 2015, 11:48:33 am
I'm still having this issue - a year later.
Title: Re: 5 GHz network not working on iOS device
Post by: Ashok on August 10, 2015, 02:05:07 pm
@ whowhatwhere,

Could you please verify whether you got the latest firmware R080 and also, did you try changing the channels?
Title: Re: 5 GHz network not working on iOS device
Post by: Inimical on August 14, 2015, 10:31:58 pm
@ whowhatwhere,

Could you please verify whether you got the latest firmware R080 and also, did you try changing the channels?

still happening to me, on latest firmware and changed channel.
Title: Re: 5 GHz network not working on iOS device
Post by: PaulRedBeardedOne on April 18, 2018, 09:57:59 am
Though my household is not a pure IOS house, I see this occur. Your support desk doesn't seem to be aware of the issue. When I get home I will confirm firmware version.
Title: Re: 5 GHz network not working on iOS device
Post by: cff on May 18, 2018, 07:54:42 pm
5 Ghz has been pretty terrible for iOS devices for me through every (release and beta) firmware version since the A+ was released. It still is, unfortunately. At this point, I don't ever expect it to get better.