Securifi Community Forum

Securifi Products => Almond 2015 => Topic started by: avlasov1 on August 27, 2017, 01:58:25 pm

Title: Cloud not connected due to account linking issue
Post by: avlasov1 on August 27, 2017, 01:58:25 pm
For some time now the cloud feature on my Almond 2015 router has not been working. (Cannot get any sensor/device updates on my iPhone).

When I run the wizard, it tells me to set up my almond account which I already did and to link my router to the account (which I have also done before as it was working at one point).

When trying to get a code to link, it fails with the message the the router is already affiliated with an account. When I run the 'diagnose' app, it tells me that no account is linked. Seems contradictory.

Any help would be much appreciated.

Thanks!
Title: Re: Cloud not connected due to account linking issue
Post by: mparadis on August 28, 2017, 07:19:38 am
Unlink it from the account, via LCD. Then try again. That's what I would try. Otherwise I would contact support as it may be more advanced problem.
Title: Re: Cloud not connected due to account linking issue
Post by: avlasov1 on August 28, 2017, 11:34:40 am
When I attempt to un-link, it says that the almond is not linked to any account...
Title: Re: Cloud not connected due to account linking issue
Post by: Ashok on August 28, 2017, 12:27:02 pm
@ avlasov1,

When I attempt to un-link, it says that the almond is not linked to any account...

Try to unlink it using the App and let us know the status.
Title: Re: Cloud not connected due to account linking issue
Post by: avlasov1 on August 29, 2017, 02:00:01 pm
I was able to unlink via iOS app. Will try re-linking tonight and will update with results.