Securifi Community Forum

Apps => Android app => Topic started by: Artik on September 25, 2016, 05:13:22 pm

Title: Nexus 7 suddenly became unsupported
Post by: Artik on September 25, 2016, 05:13:22 pm

I've been using the android app for months (years?) on my tablet, Nexus 7 2013 LTE. Today I had to uninstall it because of an unrelated issue, and now when I go back to install it from Google Play, it says my device is unsupported. What gives? It worked ok since day one!

Title: Re: Nexus 7 suddenly became unsupported
Post by: Ashok on September 25, 2016, 11:20:09 pm

@ Artik,

Quote from: Artik on September 25, 2016, 05:13:22 pm

I've been using the android app for months (years?) on my tablet, Nexus 7 2013 LTE. Today I had to uninstall it because of an unrelated issue, and now when I go back to install it from Google Play, it says my device is unsupported. What gives? It worked ok since day one!

What is the OS version?

Title: Re: Nexus 7 suddenly became unsupported
Post by: Artik on September 26, 2016, 01:52:46 pm

Android 6.0.1 stock, same as my Nexus 5 which is still supported

Title: Re: Nexus 7 suddenly became unsupported
Post by: Ashok on September 27, 2016, 11:30:06 am

@ Artik,

Quote from: Artik on September 26, 2016, 01:52:46 pm

Android 6.0.1 stock, same as my Nexus 5 which is still supported

That shouldn't be happening, however, please allow me some time to get back with a debugging app for you. Thank you!

Title: Re: Nexus 7 suddenly became unsupported
Post by: Ashok on September 28, 2016, 09:32:53 pm

@ Artik,

Please check your email registered on the forum, I sent you a debugging app, please uninstall the existing one and let us know the status.

Title: Re: Nexus 7 suddenly became unsupported
Post by: Artik on October 09, 2016, 03:35:33 pm

Sorry for the delay.

Well, I installed it. It works, just like the one on Play store. Do you need me to copy some logs or what?

Title: Re: Nexus 7 suddenly became unsupported
Post by: Ashok on October 13, 2016, 04:51:50 pm

@ Artik,

No, that's fine. We have added fix in our new release. Let us know, if you are facing any issues.

Title: Re: Nexus 7 suddenly became unsupported
Post by: Artik on October 14, 2016, 11:07:17 am

Well, it's still unsupported. I'm not sure you understand. It's not a matter of "fixing" apk, it works fine. It's a matter of allowing installations on Nexus 7 in Google Play

Title: Re: Nexus 7 suddenly became unsupported
Post by: Artik on October 14, 2016, 11:10:53 am

Here's a screenshot

Title: Re: Nexus 7 suddenly became unsupported
Post by: Ashok on October 15, 2016, 11:45:50 am

@ Artik,

Quote from: Artik on October 14, 2016, 11:10:53 am

Here's a screenshot

Got it and it would be taken care soon.