Securifi Community Forum

Apps => Android app => Topic started by: hiero on April 14, 2015, 12:40:56 pm

Title: Almond+ not connected to account?
Post by: hiero on April 14, 2015, 12:40:56 pm

Has anyone else opened up their Android Almond app and been asked to link an Almond?  I'm sorry if this was covered before, but it's now asking me to reconnect my Almond to my account, which seems odd. Did something happen recently on the server side?

Title: Re: Almond+ not connected to account?
Post by: rpr69 on April 14, 2015, 01:14:55 pm

Yup. I haven't re-linked it yet thought.

Title: Re: Almond+ not connected to account?
Post by: devi on April 14, 2015, 01:16:40 pm

Some Almonds lost affiliaton and you need to affiliation again with Cloud and set the notification preferences. We are debugging this problem.

Title: Re: Almond+ not connected to account?
Post by: hiero on April 14, 2015, 01:32:26 pm

Quote from: rpr69 on April 14, 2015, 01:14:55 pm

Yup. I haven't re-linked it yet thought.

Quote from: devi on April 14, 2015, 01:16:40 pm

Some Almonds lost affiliaton and you need to affiliation again with Cloud and set the notification preferences. We are debugging this problem.

Ah ok, thanks for the reply! Good to know I'm not the only one and that it's not something I did

Title: Re: Almond+ not connected to account?
Post by: devi on April 14, 2015, 02:11:28 pm

Hiero,

Could you please send Logs from Help App in Almond before you affiliate almond again.

Title: Re: Almond+ not connected to account?
Post by: hiero on April 14, 2015, 02:12:56 pm

Sure, I'll take care of it in a few hours when I get home. I'll respond here again when I do. I also just got the email to let me know what's happened, thanks!

Title: Re: Almond+ not connected to account?
Post by: hiero on April 14, 2015, 09:47:55 pm

Logs sent!

Title: Re: Almond+ not connected to account?
Post by: Fire69 on April 15, 2015, 02:01:58 pm

I got your mail that I have to link my almond again, but I'm on vacation so I don't have access to the unit now! I have no feedback from my sensors because of this...
I replied to the mail but got no response.
Isn't it possible for you guys to link it again!?

Title: Re: Almond+ not connected to account?
Post by: mr23 on April 15, 2015, 06:53:08 pm

I was notified yesterday of the need to relink. I hadn't noticed until I read the email 8 hours later, as I use my Almond.App (http://www.b4x.com/android/forum/threads/almond-lamp-controller-app-widget.49936/) to control lamps locally.

Took two tries then it relinked.