Securifi Community Forum

Securifi Products => Almond and Almond A1A => Topic started by: jjb488 on July 16, 2014, 12:40:09 am

Title: Blank Screen
Post by: jjb488 on July 16, 2014, 12:40:09 am

Almond has been working fine up until today. I had to unplug it to move some things - then plugged it back in and the screen is blank (black). No idea what is wrong with it. Anyone know?

Title: Re: Blank Screen
Post by: LGNilsson on July 16, 2014, 01:16:50 am

Apologies for mixing things up at first, I didn't pay attention to which forum you'd posted this in.

Please contact our support team, they'll help you with this - http://www.securifi.com/support

Title: Re: Blank Screen
Post by: jjb488 on July 16, 2014, 01:27:52 am

I don't even see that button. I see one on the side next to the ports and power cable slot. I tried pressing that and nothing happens.

Title: Re: Blank Screen
Post by: LGNilsson on July 16, 2014, 01:29:52 am

It seems like your Almond has failed for some reason and as mentioned in the edited post above, our support team will be able to help you out and arrange for a replacement unit.

Title: Re: Blank Screen
Post by: jjb488 on July 16, 2014, 01:30:51 am

ok thank you. do I just wait for them to contact me then?

Title: Re: Blank Screen
Post by: LGNilsson on July 16, 2014, 01:35:39 am

Can you either call them or send them an email?
Please see http://www.securifi.com/support for contact information.

Title: Re: Blank Screen
Post by: jjb488 on July 16, 2014, 01:38:35 am

ok thanks. I'll email them.