Securifi Community Forum
Securifi Products => Almond+ => Topic started by: weaver3294 on July 23, 2014, 05:34:08 pm
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Hello all and thanks for your time.
Just setup my A+ and am having an issue where my iPad and my Galaxy Note III will still be connected to the 5Ghz signal but are no longer getting internet, All our laptops stay connected. If I disable and re-enable it will be good to go for about another hour. I checked and it is broadcasting 11ACVHT80 and speeds are fantastic when connected. Please let me know if you all have any ideas for me.
Thank you much.
-Chris
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Exactly same issue on Nexus 4 using 5GHz net. :o
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Have you tried doing a hardware reset? http://wiki.securifi.com/index.php?title=Hardware_reset_button_-_Almond%2B_2014
I know, I know, it's the standard support answer, but in this case we found an issue with some units and a reset fixes it in many cases, but not all.
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Have you tried doing a hardware reset? http://wiki.securifi.com/index.php?title=Hardware_reset_button_-_Almond%2B_2014
I know, I know, it's the standard support answer, but in this case we found an issue with some units and a reset fixes it in many cases, but not all.
I have similar issues on my tablet and likely my phone on 5Ghz. The connection status says it's connected on the devices and indicators show traffic back and forth, but nothing is happening. Once I disconnect adn reconnect, it works again. I have already done a hard reset.
I've switched to 2.4Ghz and will see tonight if I experience similar issues.
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Lars, a hardware reset did not fix this.
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Thank you all for the replies. A hardware reset did not solve the issue. Thank you again.
-Chris
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The same thing has been happening to me. On all iOS devices. Also having connectivity issues with my MacBook Air on 5GHz.
Thought it was just me. Very frustrating. I have been considering moving back to my original access point due to the lack of consistent connection.
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We're working on a fix for this and we've seen some good improvements with the new Wi-Fi driver that we're including in the next firmware update.
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I have been having an issue with the 5 ghz band on my iPhone 5S where it drops the 5 ghz connection for the 2.4 ghz connection if they are both saved on the phone. A fix I found that can help at least reconnect to the 5 ghz band is to forget the 2.4 ghz network and the 5 ghz network should reconnect. I have not had internet issues on either band but the auto switch by the phone could be because the 5 ghz connection was no longer functioning properly so it switches to the 2.4 ghz band.
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We're working on a fix for this and we've seen some good improvements with the new Wi-Fi driver that we're including in the next firmware update.
Looking forward to a fix, thank you Lars.
-Chris
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The thing is, if this was a KNOWN issue, why was it not disclosed in advance?
I understand that this is a brand new product, and that we are essentially all beta testing it, but we need a detailed listing of ALL current issues. Otherwise, we are all going to be independently tearing our networks apart trying to figure out why X isn't working properly any more. In my case, I am in Apple's dev program, and have iOS 8 and OS X 10.10 on my machines. I thought the issue was with Apple. Come to find out it's my brand new router (that I waited over a year for).
So, to reiterate, just as a simple request: Post a detailed listing of all currently known issues, so that we all don't have to bang our heads against the wall needlessly. YES, I know about the "known issues" forum posting, but that is extremely sparse, and doesn't seem to have been updated since July 22nd.
Thanks. I look forward to the Almond + growing into a mature product, and hopefully I will be able to recommend it to my colleagues. In its current form, I am quite frustrated, to be honest.
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It wasn't a known issue, as we haven't seen this problem during our testing.
I will add it to the known issues document though, it simply slipped my mind.
Are you saying you got problem with your OS X devices too?
The issues list is about as detailed as I can make it, since it's impossible for me to know all the issues. A fair few new ones have cropped up, but a few have turned out to not be real issues and they were solved.
We're working hard on getting the new firmware out which seems to be solving a lot of the Wi-Fi related problems, but not all.
Keep in mind that as far as the Wi-Fi driver goes, we don't have full control over it and we're chasing QCA to address these issues.
I'm not trying to put the blame on someone else, but we only received the new Wi-Fi driver after we'd shipped the first 1k units and it takes some time for our software team to integrate it and make sure we're not having more issues. We're doing our very best to get these problems resolved as quickly as possible, as we know how frustrating it is to have a poorly working router.
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Hello Lara,
Thank you for responding. Sorry if my previous message appeared brash; it was not intentional.
To answer your questions regarding OS X, yes, I have been experiencing interment issues with connectivity to the 5GHz AC. Lack of proper throughput, poor range, occasional inability to reconnect to the router, et cetera. Again, I am running OS X 10.10, so some of the issues could be related to the Mac beta, but my informal testing seems to indicate that the problems are being caused by the router.
With regards to the Wi-Fi driver and QCA, how confident are you that all outstanding issues 'can and will' be resolved within a reasonable amount of time, and that QCA is committed to ensuring your success? As you stated, having a poorly working router is 'frustrating', but in my opinion, it would be more accurate to say that having a poorly working router is intolerable.
I am quite hopeful that the Almond + is a successful and profitable venture for you. I hope you are able to resolve all of the issues prior to a widespread release of the product. I would hate to see poor reviews of the product tarnish your reputation.
Thanks again, and good luck. :)
-Robert
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You calling me a woman now >:( ;)
We're working on solving these problems as quickly as we can, but as we haven't experienced any of these issues ourselves during our internal tests, we're surprised by so many people having issues and it caught us entirely off guard. We don't have a choice but to solve this problem, one way or another, regardless of what the core issue is.
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Hey Lars,
I am also having the same issue with my iPhone 5- 5ghz, Macbook Pro 13'' Retina, OSX mavericks - 5ghz AC and Windows 8.1 Laptop 2.5ghz. It just drops the Internet connection every 30 min/1hour gap.
I tried to reset using the hardware reset button and it failed to even reset the device. Yes I pressed and hold the reset button for 10 seconds but nothing worked.
Awaiting your reply.
Thank you for your time.
Paul
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Well, it's pretty clear that we have a huge problem with Apple devices.
The odd thing is that several of our developers use Apple devices, but it seems like our testing hasn't been as good as it could be.
I don't have an answer at the moment as to what is causing this problem, but as mentioned, we'll get it fixed.
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You calling me a woman now >:( ;)
OOPS! Sorry about that Lars. Isn't autocorrect fun??
-Robert
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I just had the loss of internet connection happen on my Mac Book Air on the 5 ghz band and found the easiest fix for it at this point was to simply switch to the 2.4 ghz band briefly and reconnect to the 5 ghz band. It seems to be some kind of time out happening on that bandwidth because that switch from one to the other band and then back within a few seconds fixed it for me. I realize this is not an ideal fix but a temporary one while the support team work on a permanent fix.
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I don't know if it matters, but I've experienced similar issues when using a 5GHz connection on a different router than the Almond+, but only when using my Macbook Air, so it could also be something to do with the laptop as well. The connection will simply drop and I'll have to switch back to the 2.4GHz before trying the 5GHz connection again, then all is well.
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Care to share which router that was?
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That is odd. I have had my MacBook Air since the newest model came out a few months ago and did not have the same issue on my previous router. That could mean it is a firmware issue with some routers communicating with the MacBook but not a universal issue that effects all routers. My previous router was an older one supplied as my modem/router by my DSL provider which is a technicolor c200t.
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I am using a MacBook Air 11" 2013. In the course of a typical day, my MacBook is connected to multiple access points and routers, both on 2.4GHz and on 5GHz. As far as I am aware, the Almond+ is the only router that is exhibiting the disconnect issue for me.
This is not based on a scientific test; just on observation during the course of actual usage. I have two 5GHz access points installed in my home (one being the Almond+). Both have the same SSID. I have a dedicated DHCP router that both connect to. At least 90% of the time, I am observing that the MacBook is ONLY connecting to the other access point, even when literally in the same room as the Almond+. I typically have to turn the MacBook's WiFi off, wait a minute, then turn it back on to get it to connect to the Almond+.
Whatever the issue is, I am confident that it will be resolved in short order. My purpose here is not to complain, just to inform. :)
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same issue here too.....
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add me to the list... iOS, OSX, android... about an hour of access. no impact on 2.4
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it happened to my Samsung Note 2, PS4 and iMac. i end up reboot the device and it is back to normal, then the symptom repeated.
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Not sure if this will help anyone, but it did help me.
I have a Nexus 5 which is known to have issues with 5GHz. I changed from the defaults on the A+ 5GHz radio to 40MHz channel width and picked a channel in the middle of the available band - 48 (5.240 GHz in the US). That will minimize interference. Seemed to clear things up for me and the phone stays connected now.
I don't have any other 5 GHz equipment and a quick scan shows my neighbors don't either, so I'm not sure how much interference I was really getting? Maybe it has something more to do with internals of the A+.
Give it a try, worth a shot
Just for sake of being complete, here are all the settings currently working for me
2 GHz
| Mode | 11NGHT20 |
| Channel | 6 (2.437 GHz) |
| Country | US |
| Encryption | WPA2-PSK |
| MAC Filter | Disabled |
| Client Limit | 20 |
| BG Protection | No Protection |
| Chain Mask | 3-chains |
5 GHz
| Mode | 11ACVHT40 |
| Channel | 48 (5.240 GHz) |
| Country | UNITED STATES |
| Encryption | WPA2-PSK |
| Cipher | auto |
| MAC Filter | Disabled |
| Client Limit | 20 |
| Chain Mask | 3-chains |
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Ok, can we do a quick test here? We've had a couple of reports where going from 80 to 40MHz channel width has allowed devices to connect and work just fine, so can those of you that are having this problem try and report back here? If this proves to be a solution, we can report this back as a bug with QCA and get them to fix this.