Securifi Community Forum

Securifi Products => Almond+ => Topic started by: bltpyro on September 11, 2015, 01:17:33 pm

Title: Connection randomly stops working for a few minutes
Post by: bltpyro on September 11, 2015, 01:17:33 pm
My almond+ is having connection problems, including on the latest firmware. It will still say my phone is connected to the Wifi for example, but nothing will work. If I try to run a speedtest it will say connection error. Even if I try to access another computer on my local network it won't work. My phone says it is connected, but nothing works. It will last for a couple of minutes before things start working again. This happens multiple times per day. It is so annoying that I have started just using LTE instead of wifi because of how frequent it is. It happens on my wifes laptop and phone as well. Any ideas?
Title: Re: Connection randomly stops working for a few minutes
Post by: Ashok on September 12, 2015, 05:44:30 pm
@ bltpyro,

Ensure that the software on the Almond+ is R080 and if you have not tried it yet then please perform a factory reset and check the performance.
Title: Re: Connection randomly stops working for a few minutes
Post by: rldreams on September 14, 2015, 11:28:02 am
This has been an issue since R80 was released. No solution other than a hard reset ( which will fix it temporarily) has ever been suggested.

 I think my A+ saw me reading this thread. Connection to the modem had been stable for about a month. Since I first read this thread it has been cycling the connection off/on ( 1 minute off 4 minutes on ) for the last 2 hours.
Title: Re: Connection randomly stops working for a few minutes
Post by: Ashok on September 14, 2015, 12:11:53 pm
@ rldreams,

To my best knowledge, everything was working fine after removing the WAN script on your Almond+. If you have done a factory reset again after that, then we may have to remove it again which was causing the issue for you.
Title: Re: Connection randomly stops working for a few minutes
Post by: dinoby on September 14, 2015, 08:56:15 pm
I came to the forums and was glad to see I'm not the only one noticing this same issue on my Almond+. Hope to get some updates/suggestions on fix here. Thanks!
Title: Re: Connection randomly stops working for a few minutes
Post by: mr23 on September 14, 2015, 10:37:09 pm
... was working fine after removing the WAN script on your Almond+

I did a search on "WAN script" and other things but didn't get a hit explaining how to fix this.
Please elaborate, Ashok.

With R080 occasionally at least some or all of the device connections goes down long enough for devices to reconnect, both wired and wifi.
Thanks.
-Chris

Title: Re: Connection randomly stops working for a few minutes
Post by: Ashok on September 15, 2015, 08:19:52 am
@ mr23,

It doesn't work on all the cases, whenever we face any issue with the internet connection where it gets disconnected for few seconds and comes back only then it would help.

You may try the following to check, if this is helping. Login to the console and follow the steps, ensure to reboot the Almond+ after that.

root@AlmondPlus:/# cd sbin/

root@AlmondPlus:/sbin# rm network_wan.

Title: Re: Connection randomly stops working for a few minutes
Post by: Ashok on September 15, 2015, 08:24:58 am
Any user who got the intermittent connection with Almond+, please do ping me at (ashok.kumar@securifi.com).

If in case, if it is possible then please try to diagnose the issue is with hard-wired and wireless both or only wireless (In that both the bands or only one). So that accordingly, we could assist properly.
Title: Re: Connection randomly stops working for a few minutes
Post by: gof on September 18, 2015, 03:28:20 am
Email sent.  I too have been having this issue and came looking to see if I was the only one.  I'm relieved to see that I'm not alone since hopefully it'll get diagnosed and fixed. I'm seeing it across all bands, but I've only been testing for wireless.  I've been using Acrylic as it lets me visually see when I get an upset.  I got a good one this evening, but I didn't get a screen grab.  I'll try for one next time.

Acrylic:
https://www.acrylicwifi.com/en/wlan-software/wlan-scanner-acrylic-wifi-free/
Title: Re: Connection randomly stops working for a few minutes
Post by: gof on September 18, 2015, 11:47:22 am
Here's some scans showing the stutter issue.  Note I have the Almond+ serving OurHousisveryCool2 (2.4GHz), OurHouseisveryCool5 (5GHz), and a guest network sillybands (2.4GHz).  There is also another router (in AP mode) OurHousisveryCool2 (2.4GHz) to serve as a range extender to the upstairs (big house).  The additional router is connected via Ethernet cable.

Note in the pictures that the guest network is stuttering hard in the first, only occasionally in the second, and then irregularly in the third.  Also, notice the 5GHz band is rock steady for awhile in the first before starting to drift a little.  Finally, this series has the most stutter on the guest network (sillybands), but I see the same behavior on the regular on the main network (OurHouseisveryCool2).  You just have to catch it at the right time.  At other times when it's working ok, all three lines are pretty steady with no performance issues.  Added a 4th picture showing some longer timeouts on the guest network

The computer  (laptop) scanning the Almond+ is sitting approximately 25 feet from the router with nothing between them (no walls) and approximately on the same horizontal plane (the router antennas are "up").  The secondary AP is two floors above, probably a straightline distance of 50 feet.  I'm not sure how power is supposed to trend on the 5GHz band, but I notice it's significantly lower than the 2.4GHz signals despite being the same source/receiver.
Title: Re: Connection randomly stops working for a few minutes
Post by: nfwolfpryde on September 24, 2015, 10:24:06 pm
I've seen the same behavior. Now trying to reset the router back to factory defaults. Only seemed to just now start happening the last week or two, and is incredibly frustrating. Ping times should not be measured in the seconds :(.

Here is just a simple ping example. Without the router, I'm in the high teens consistently.

Pinging www.google.com [64.233.176.105] with 32 bytes of data:
Reply from 64.233.176.105: bytes=32 time=984ms TTL=43
Reply from 64.233.176.105: bytes=32 time=33ms TTL=43
Reply from 64.233.176.105: bytes=32 time=477ms TTL=43
Reply from 64.233.176.105: bytes=32 time=225ms TTL=43
Reply from 64.233.176.105: bytes=32 time=489ms TTL=43
Reply from 64.233.176.105: bytes=32 time=33ms TTL=43
Reply from 64.233.176.105: bytes=32 time=28ms TTL=43
Reply from 64.233.176.105: bytes=32 time=487ms TTL=43
Reply from 64.233.176.105: bytes=32 time=37ms TTL=43
Reply from 64.233.176.105: bytes=32 time=1162ms TTL=43
Reply from 64.233.176.105: bytes=32 time=36ms TTL=43
Reply from 64.233.176.105: bytes=32 time=250ms TTL=43
Title: Re: Connection randomly stops working for a few minutes
Post by: gof on October 28, 2015, 02:02:15 pm
Still no word on a fix for this?
Title: Re: Connection randomly stops working for a few minutes
Post by: bigfnj on October 28, 2015, 06:22:31 pm
I have the same issue and came to the forums hoping for a "FIX". It only started happening when moving to R80, a little dis-heartening.
Title: Re: Connection randomly stops working for a few minutes
Post by: yeehaw on November 08, 2015, 06:45:33 pm
I've been noticing that my wireless drops regularly too.  This forces me to reboot once or twice a day.  I have not had time to look further into this but once connection drops I've seen that my devices will hang on trying to associate back onto the network.  Has a fix been established?
Title: Re: Connection randomly stops working for a few minutes
Post by: Ashok on November 09, 2015, 07:52:04 pm
@ yeehaw,

Are you getting dropped only the wireless connection or both and if it is only wireless, is it 2.4 or 5 Ghz?
Title: Re: Connection randomly stops working for a few minutes
Post by: Automate on November 11, 2015, 01:24:15 pm
@ mr23,

It doesn't work on all the cases, whenever we face any issue with the internet connection where it gets disconnected for few seconds and comes back only then it would help.

You may try the following to check, if this is helping. Login to the console and follow the steps, ensure to reboot the Almond+ after that.

root@AlmondPlus:/# cd sbin/

root@AlmondPlus:/sbin# rm network_wan.
@Ashok is this fix included in the latest beta firmware?
Title: Re: Connection randomly stops working for a few minutes
Post by: bltpyro on November 16, 2015, 12:08:36 am
Quote from: Ashok
Are you getting dropped only the wireless connection or both and if it is only wireless, is it 2.4 or 5 Ghz?

Both bands go down for me. Don't have anything hardwired so not sure.
Title: Re: Connection randomly stops working for a few minutes
Post by: Ashok on November 16, 2015, 07:14:46 am
@ bltpyro,

It is important for us to understand, if the connection is getting disconnect only from wireless or both. See, if you could connect at least one hardwired device to the Almond+ and let us know the status, accordingly we could proceed further.
Title: Re: Connection randomly stops working for a few minutes
Post by: Mojoscream on November 17, 2015, 03:15:33 pm
Mine does this too. I have 2 Almond+'s (That's right I'm a double sucker :() About one every 2 or 3 days my 5GHz band will drop out, then the 2.4GHz band, then the hardwired lines. At this point I have to go around the house, and unplug (reboot doesn't fix the problem) the first router, then unplug the Almond+ being used as an AP, then plug the router in then the AP.
Title: Re: Connection randomly stops working for a few minutes
Post by: ihaveworms on November 18, 2015, 01:15:48 pm
I am getting this issue as well. Daily I get disconnects on my wireless. Wired remains fine, though. This is on 5ghz and the latest non-beta firmware.
Title: Re: Connection randomly stops working for a few minutes
Post by: weaver3294 on November 22, 2015, 10:05:52 pm
Adding my voice here. Have the same issue on both bands and also on the hard wired. Do not want to replace this router!
Title: Re: Connection randomly stops working for a few minutes
Post by: bltpyro on November 25, 2015, 11:48:31 am
Well, I got a dropout from my phone, but a plugged in raspberry pi constantly pinging google never failed. When trying to ping google from my phone it did fail during the dropout. I'm not sure if it was mentioned, but the local wireless connection stays intact. So the wireless connection looks fine, I just loose connection to the internet.
Title: Re: Connection randomly stops working for a few minutes
Post by: ihaveworms on December 29, 2015, 01:09:20 pm
After removing all my zigbee devices, I am not getting disconnects (for now). Note that I only had zigbee devices and no zwave, so it could be all home automation stuff would have to be removed for a more stable connection.
Title: Re: Connection randomly stops working for a few minutes
Post by: whowhatwhere on December 31, 2015, 12:40:50 am
This happens to me on ethernet and wireless. I can be watching anything on my AppleTV. It'll lose connection to whatever is currently streaming. I may be on laptop/iPhone/iPad at the same time and will notice that I lose connection on those devices as well. It's all simultaneous. The problem typically will resolve itself within 1-3 minutes. But I can bet on it happening every night. I'm on the current release firmware R83.
Title: Re: Connection randomly stops working for a few minutes
Post by: ihaveworms on January 04, 2016, 07:50:48 am
After removing all my zigbee devices, I am not getting disconnects (for now). Note that I only had zigbee devices and no zwave, so it could be all home automation stuff would have to be removed for a more stable connection.

Cancel that. I am still having wireless problems.
Title: Re: Connection randomly stops working for a few minutes
Post by: Fanter1 on January 05, 2016, 07:05:34 pm
I now have this issue as well. It didnt happen to me on r80 but now once i upgraded to r83 i have to reboot my router once a day to get wireless working again.
Title: Re: Connection randomly stops working for a few minutes
Post by: JesseD on January 05, 2016, 07:18:54 pm
I had the same thing happen.  R80 was solid but as soon as I went to R083, I started getting drops again
Title: Re: Connection randomly stops working for a few minutes
Post by: SecureComp on January 05, 2016, 10:25:23 pm
@JesseD and @Fanter1

Is this for all wireless clients or just Apple products?

There are some known issues on the part of Apple that have been addressed with recent updates to IOS and OSX.
Title: Re: Connection randomly stops working for a few minutes
Post by: ihaveworms on January 06, 2016, 08:19:48 am
For me it is my note 5.
Title: Re: Connection randomly stops working for a few minutes
Post by: Fanter1 on January 06, 2016, 07:01:10 pm
Lenovo Laptop x1 Carbon
Title: Re: Connection randomly stops working for a few minutes
Post by: Seward12533 on January 10, 2016, 10:41:53 am
Also having disconnects and more frequently now I'm hitting the network harder.  Sometimes I just loose one band and the WAN (internet) connection and can reset using 5G and the web interface.  Other times lose both.  It is also affecting Hardware lan connections.

When I say hitting the network harder I had two kids come home from college who are streaming more frequently.  I also started using my attached HDD (via USB) as a media server and enabled DLNA and SAMBA server.  I was having lots of issues with DLNA  so Samba is now my current configuration and I'm using the A PC to CAST via Chromecast devices (2 chromecasts) on the network.

I'm on AP2-R083-L009-W016-ZB005 have a few ZIGBEE devices connected.
Title: Re: Connection randomly stops working for a few minutes
Post by: ihaveworms on January 11, 2016, 10:37:37 am
I have 5 hard wired devices connected to the router (with a switch) along with a few wireless devices. No zwave or zigbee devices. The wireless disconnects on my phone are getting pretty annoying. The hard wired devices work fine.
Title: Re: Connection randomly stops working for a few minutes
Post by: chlimouj on January 21, 2016, 04:20:05 pm
I have one wired device and 8 wireless devices.

When the connection drops, the wired device is fine.  Just wireless goes out for a couple minutes, then comes back.

When it happens I can still access the router via the app through the cloud connection, so it's clearly still online.  It shows all the wireless devices offline.
Title: Re: Connection randomly stops working for a few minutes
Post by: TangoBravo on January 26, 2016, 02:20:42 pm
Just to chime in here... I get wireless drops as well on my laptops and cell phones in the house.  Though in virtually every case, disconnecting / reconnecting immediately fixes it.  Hardwired devices (5+) never have any connectivity issues.   Not sure if it is the same problem as all others are reporting, but sounds like it could be.
Title: Re: Connection randomly stops working for a few minutes
Post by: teutonic on February 09, 2016, 01:08:22 pm
         
I had been noticing my phone constantly reconnecting to the 5ghz. I thought it was just the location in the house.  Unfortunately I have now had Hardline issues over the last 2 days where every ten minutes the connection will drop for about a minute.  this is long enough for applications to disconnect and it is becoming annoying.  In the last few days the only thing that has changed is that I started using playon server and had let it set the upnp settings. 
I am behind a 2wire gateway modem which I had also DMZ'ed the Almond+ at the same time so that I could use Playon outside the house(still can't get it to work outside the house). 
Is it possible that when Playon tried setting the Upnp settings it could have changed something that would now be causing the hard line to keep dropping? 

Update.  I took the router out of DMZ status and rebooted the Almond plus my machine and did a hard power reset to the uverse box outside.  As of right now everything is running smoothly again. I turned off UPNP also.

Teutonic
Title: Re: Connection randomly stops working for a few minutes
Post by: tt4me on February 10, 2016, 10:52:01 am
OK, I haven't read through the whole thread, but wanted to stop by to say that my A+ runs pretty solid UNLESS I turn on a guest network. When I turn on a guest network, then I get serious intermittent connectivity in each of my connected devices.  Turn it back off, and everything is solid again.

Don't know if this will help in any way, but thought that I'd drop it in here.
Title: Re: Connection randomly stops working for a few minutes
Post by: RevdMark on February 11, 2016, 06:01:25 pm
This fault seems to affect me. My 2.4ghz network drops out randomly, and doesn't come back until I reboot the router. The 5ghz network doesn't seem to go down, so I only notice when I use a device which can't access it that way. The hard wired devices don't seem to have any trouble. I've submitted my logs a couple of days ago. I have to say that this problem wasn't there before I updated to R83.
Title: Re: Connection randomly stops working for a few minutes
Post by: b0xCH on February 24, 2016, 10:31:02 am
I'm also affected by this since I upgraded to the Firmware R83.. It never happend before the update.
My Wifi disconnects AND also the WAN interface goes down. Could you please update me on this if there is a fix? I already tried to reset the WAN interface which was not helping at all.

I need to have a reliable network connection, this is actually really bad at the moment.
Title: Re: Connection randomly stops working for a few minutes
Post by: Shazster on February 24, 2016, 11:21:23 pm
My Almond+ has begun exhibiting this behavior (wireless connection 2.4ghz drops, wired seems fine, 5ghz no clue). Started within the last week or so with increasing frequency, and now not fixable without a reboot. Had to do so twice this evening.
Anyone have any ideas? What logs should I be looking at?
Title: Re: Connection randomly stops working for a few minutes
Post by: KrytonOmega on March 01, 2016, 09:02:46 pm
Getting the same here on my end. Multiple wireless drops happening per hour. Seems to happen more frequently when there is more load on the network, ie. Netflix, gaming & general browsing.

Very frustrating, as nothing that has been mentioned here has solved the issue. Anyone have any other suggestions?
Title: Re: Connection randomly stops working for a few minutes
Post by: Dave Chapman on March 02, 2016, 05:29:26 am
I thought I would come and join this party  :(
I have been using my almond+ for about a year with no problem at all with it sat behind a bt cable modem. I have just changed broadband provider and have to use their router (They currently refuse to release details for connecting to the service it's all hidden and inaccessible). Unfortunately their router is cr*p and has real issues with devices connected by ethernet so I can't stream from my media server to the smart tv. So I plugged my almond+ back in and used it as an access point, and ran everything through it including wifi, there's 5-6 things attached by cable (through various switches) and several wireless devices. Everything worked beautifully for a while and fixed the issues with the other router but then it started losing the internet, wireless was still active but there was no network connection and all the wired devices lost connection as well. If you unplug the ethernet cable from router to almond and then plug it back in everything is fine for anything from a couple of minutes to a couple of hours.
The almond is running the latest firmware, I even re-flashed it in case it hadn't worked properly when auto updating. I have also factory reset it and all was good for a few hours but then overnight it crashed out again and went back to being very unstable. I had really hoped that I was suffering the dropped internet that the R083 firmware was meant to fix but apparently not.
So does anyone have any ideas what I can try next to get my home network back up and running smoothly?
Title: Re: Connection randomly stops working for a few minutes
Post by: Shazster on March 03, 2016, 12:05:07 am
@DCHAPMAN
I have been experiencing dropout issues for a few weeks now with varying severity (Some days dropout after dropout, other days - only one disconnect for an evening). The system and kernel logs, like every other consumer router on the market, are of little use to the average user - try googling a specific string and finding an applicable answer to decipher what that entry means and you will share my frustration. Routers for sale on the consumer market need to include a plain English dictionary for understanding log output. In the meantime I have sent snippets of my log record in to Ashok who assures me the issue is being worked on. I will give him and the Securifi tech people a bit more time before I begin hollering a bit louder.
        In desperation, I "reset" my network (re-ran the wizard, got new network name, PWs, SSIDs, etc, and began re-adding each of my devices to the network, taking a pause at each connection to look at the router logs for a few minutes to see if anything didn't play well with my A+. I got the majority of my devices up and running without dropouts for a while...but then they returned. And I left a bunch of devices disconnected and turned off my 5ghz network (not used much, and trying to limit every variable I can with my limited networking knowledge.
         You could try this approach. Maybe you will have more success than I. In the meantime we await Securifi's response.
Title: Re: Connection randomly stops working for a few minutes
Post by: ihaveworms on March 14, 2016, 04:19:13 pm
Still having this issue many months later...
Title: Re: Connection randomly stops working for a few minutes
Post by: Halaster on March 16, 2016, 06:38:17 pm
Also having this issue for a few months. All devices connected to the 2.4Ghz wireless lose internet connectivity a few times a week. The router has to be rebooted to fix the problem.

The actual wireless network remains up but there is no internet.

The problem does not occur on the 5Ghz band or on wired from what I can tell. My laptop which is connected to 5Ghz continues to work fine while everyone else in the house loses internet. Laptops, PCs, Gaming consoles, and cell phones.

This is getting very frustrating at this point. I figured there would be a firmware update/fix for this by now.
Title: Re: Connection randomly stops working for a few minutes
Post by: ihaveworms on April 14, 2016, 10:22:03 am
I have 5 hard wired devices connected to the router (with a switch) along with a few wireless devices. No zwave or zigbee devices. The wireless disconnects on my phone are getting pretty annoying. The hard wired devices work fine.
Recently I got a printer and now the printer experiences the same thing as my note 5. I had to connect it through hard wired ethernet for it to work consistently. I am about to ditch this router.
Title: Re: Connection randomly stops working for a few minutes
Post by: SecureComp on April 14, 2016, 11:04:23 am
I had not noticed that unplugging and replugging the WAN connection on the A+ was making a difference.

If you are experiencing regular "drop outs", goto your Web Interface, click on Advanced, Click on OpenWRT, Select the Menu Option for Status/Realtime Graphs/Traffic and finally the WLan10 tab.

Let it run for a while, and check your Traffic level in Mbit/Sec peaks.
The graph will not update automatically, you will have to click refresh about every minute to see the updated graph.

Curious as to what folks are seeing traffic level wise before a "drop out" occurs.

Also, if simply disconnecting and reconnecting WAN hardwire fixes the problem, that helps to isolate the issue. Much time has been spent chasing WiFi potential issues.
Title: Re: Connection randomly stops working for a few minutes
Post by: mr23 on April 15, 2016, 11:10:50 pm
...
If you are experiencing regular "drop outs", goto your Web Interface, click on Advanced, Click on OpenWRT, Select the Menu Option for Status/Realtime Graphs/Traffic and finally the WLan10 tab.

Let it run for a while, and check your Traffic level in Mbit/Sec peaks.
The graph will not update automatically, you will have to click refresh about every minute to see the updated graph.
...

Just tried this, on both wlan10 and br-lan. After a couple-5 minutes my internet wasn't responding, I checked, and Almond+ had rebooted.

Makes me wonder if it was rebooting some of the other times it has stopped working/responding for a bit...

Update, 24hours later, it just rebooted spontaneously again after being sluggish via WiFi.

Update, +2 days later; it just rebooted a half hour ago again spontaneously. So I checked the scheduled tasks, and the 3am daily reboot is still there. I check the time on the almond, and it says it is 3:30am (it's 10:30pm right now). So that explains the 'random' evening reboots, but not why the time is off. Checking the Notification Log, April 6th was the last time it rebooted at 3am, but then it shows rebooting at 10pm daily. Guess I'll have to manually set the clock to correct time...
Title: Re: Connection randomly stops working for a few minutes
Post by: ihaveworms on April 18, 2016, 11:50:29 am
I had not noticed that unplugging and replugging the WAN connection on the A+ was making a difference.

If you are experiencing regular "drop outs", goto your Web Interface, click on Advanced, Click on OpenWRT, Select the Menu Option for Status/Realtime Graphs/Traffic and finally the WLan10 tab.

Let it run for a while, and check your Traffic level in Mbit/Sec peaks.
The graph will not update automatically, you will have to click refresh about every minute to see the updated graph.

Curious as to what folks are seeing traffic level wise before a "drop out" occurs.

Also, if simply disconnecting and reconnecting WAN hardwire fixes the problem, that helps to isolate the issue. Much time has been spent chasing WiFi potential issues.
All my computers and equipment connected via hardwired Ethernet has no problems. It is only things on wifi.
Title: Re: Connection randomly stops working for a few minutes
Post by: mr23 on April 18, 2016, 11:47:12 pm
Copied from my update in my last post below:

Update, [just now]; it just rebooted a half hour ago again spontaneously. So I checked the scheduled tasks, and the 3am daily reboot is still there. I check the time on the almond, and it says it is 3:30am (it's 10:30pm right now). So that explains the 'random' evening reboots, but not why the time is off. Checking the Notification Log, April 6th was the last time it rebooted at 3am, but then it shows rebooting at 10pm daily. Guess I'll have to manually set the clock to correct time...

Somehow almond+ lost the correct time on April 6th.

Checking the ntp setup, they're set to 4 different .tw domain servers.
Remoting in (ssh), it shows time as ~3:30.
Checked via browser/OpenWRT/system/system, timezone was set to UTC. Aha. Set it now to my timezone, ntp synced up, and all is well again.
Refreshed browser, and it says UTC again in the control. Not sure what to do next (read: https://forum.securifi.com/index.php?topic=3036.0 (https://forum.securifi.com/index.php?topic=3036.0))

Wonder how that happened?

Is there a battery for clock backup, and it is now too low voltage to keep time if power goes out or is unplugged?  I'll have to try that one of these days.
Title: Re: Connection randomly stops working for a few minutes
Post by: Halaster on April 22, 2016, 04:30:34 pm
Also having this issue for a few months. All devices connected to the 2.4Ghz wireless lose internet connectivity a few times a week. The router has to be rebooted to fix the problem.

The actual wireless network remains up but there is no internet.

The problem does not occur on the 5Ghz band or on wired from what I can tell. My laptop which is connected to 5Ghz continues to work fine while everyone else in the house loses internet. Laptops, PCs, Gaming consoles, and cell phones.

This is getting very frustrating at this point. I figured there would be a firmware update/fix for this by now.

Just comment again that this is still happening. I can confirm that Wired also has problems, requiring the entire router to be rebooted.

This is an absolute nightmare and beyond annoying to have to stop whatever everyone is doing in the house and wait for the router to be rebooted almost every single day.
Title: Re: Connection randomly stops working for a few minutes
Post by: Ashok on April 29, 2016, 11:48:43 am
@ Halaster,

Just comment again that this is still happening. I can confirm that Wired also has problems, requiring the entire router to be rebooted.

This is an absolute nightmare and beyond annoying to have to stop whatever everyone is doing in the house and wait for the router to be rebooted almost every single day.

It could be related to the Screentimeout, could you please try to set the Screen Timeout to "999999" and let us know the status.
Title: Re: Connection randomly stops working for a few minutes
Post by: tt4me on May 02, 2016, 09:19:11 am
Copied from my update in my last post below:

Update, [just now]; it just rebooted a half hour ago again spontaneously. So I checked the scheduled tasks, and the 3am daily reboot is still there. I check the time on the almond, and it says it is 3:30am (it's 10:30pm right now). So that explains the 'random' evening reboots, but not why the time is off. Checking the Notification Log, April 6th was the last time it rebooted at 3am, but then it shows rebooting at 10pm daily. Guess I'll have to manually set the clock to correct time...

Somehow almond+ lost the correct time on April 6th.

Checking the ntp setup, they're set to 4 different .tw domain servers.
Remoting in (ssh), it shows time as ~3:30.
Checked via browser/OpenWRT/system/system, timezone was set to UTC. Aha. Set it now to my timezone, ntp synced up, and all is well again.
Refreshed browser, and it says UTC again in the control. Not sure what to do next (read: https://forum.securifi.com/index.php?topic=3036.0 (https://forum.securifi.com/index.php?topic=3036.0))

Wonder how that happened?

Is there a battery for clock backup, and it is now too low voltage to keep time if power goes out or is unplugged?  I'll have to try that one of these days.

I've run into this twice within the past month. The first time, almost a month ago, it was just a timezone issue, but this morning (local time 6:10am) it was showing July 2, 2015, 21:47. So not even close.  Checked the settings and the timezone was correct, but the date/time weren't even close.
Title: Re: Connection randomly stops working for a few minutes
Post by: lucasrangit on May 07, 2016, 06:28:20 pm
Somehow almond+ lost the correct time on April 6th.

Checking the ntp setup, they're set to 4 different .tw domain servers.
Remoting in (ssh), it shows time as ~3:30.
Checked via browser/OpenWRT/system/system, timezone was set to UTC. Aha. Set it now to my timezone, ntp synced up, and all is well again.
Refreshed browser, and it says UTC again in the control. Not sure what to do next (read: https://forum.securifi.com/index.php?topic=3036.0 (https://forum.securifi.com/index.php?topic=3036.0))

Wonder how that happened?

Is there a battery for clock backup, and it is now too low voltage to keep time if power goes out or is unplugged?  I'll have to try that one of these days.

I had issues with my clock going out of sync as well. This obviously broke the rules but strangely also broke sensor notification logs. When I realized the NTP servers were in Taiwan, I changed them to the local 0.us.pool.ntp.org, 1.us.pool.ntp.org, etc... Things have been working since then.
Title: Re: Connection randomly stops working for a few minutes
Post by: Ozamut on May 08, 2016, 12:22:11 pm
Hello

I was having the same problem related here, both my wireless and wired connection stoping at random times.
 
I've just updated my Almond+ to R085, and still got the same problem.

The problem started a couple of months back...

Now I put back my old router after my cable modem, and the Almond+ after the old router, to see if the problem persists...

Any idea on how to fix this problem?

Rgds
Title: Re: Connection randomly stops working for a few minutes
Post by: Ashok on May 09, 2016, 11:08:57 am
@ mr23, tt4me,

For now, in order to ensure that the Time won't change, please login to the Open WRT-->System-->System and select the correct location and save the settings or under the Rules tab once we click on create rule on the right you have the option to update the time.
Title: Re: Connection randomly stops working for a few minutes
Post by: zyren on June 30, 2016, 05:40:48 pm
I have been having this issue even since i moved to my new house about 2 months ago. hard wired works fine. wireless constantly is hanging up or getting disconnected for specific devices. my surface pro 4 is unusable at my home. Hers something that i can hope will help diagnose the problem:

2x nexus 5: no problem
iphone : constant connection problems
surface pro 4: constant connection problems
desktop with USB 300mbps wireless n stick: constant connection problems
desktop with wireless ac 450mbps PCIE card: no problem
Title: Re: Connection randomly stops working for a few minutes
Post by: mr23 on July 02, 2016, 02:57:01 pm
@ mr23, tt4me,

For now, in order to ensure that the Time won't change, please login to the Open WRT-->System-->System and select the correct location and save the settings or under the Rules tab once we click on create rule on the right you have the option to update the time.

I checked system/system, tz is correct as is the time. Back 'then' I had also changed the first two ntp sync hosts to 0.pool.ntp.org, 1.pool.ntp.org and left the last two on .tw.
Title: Re: Connection randomly stops working for a few minutes
Post by: SecureComp on July 02, 2016, 05:17:04 pm
For the folks having this problem, question:

Is your Almond+ connected to a Cable Modem directly ?
or
Is your Almond+ connected to your ISP provided router (or combo modem/router) and acting as a Router or Access Point?
(with the ISP unit also acting as a router)

thanks
Title: Re: Connection randomly stops working for a few minutes
Post by: d.kiran on July 03, 2016, 02:02:53 pm
I have a ATT Uverse Motorola NVG510 Router+Modem. I turned off wireless on that and the only N/W device connected to that is my Almond+.

All my network devices hardwired or wireless use A+ as the router (and DHCP server).

I still have this problem occasionally where the wireless drops out.. It's been ok for the past few days but if there are more than 5 people in the house, it restarts at least once a day.. I added a init.d script at startup to see how the restarts go..
Title: Re: Connection randomly stops working for a few minutes
Post by: bltpyro on July 07, 2016, 11:27:09 am
Is your Almond+ connected to a Cable Modem directly ?
or
Is your Almond+ connected to your ISP provided router (or combo modem/router) and acting as a Router or Access Point?
I have had it have problems both ways. Currently I'm using it as an access point, and constantly have problems. I basically switch my phone to 4g all the time now because of how annoying it is.
This really should be the number one focus for the next release. Not features. I have pretty much given up on HA with the Almond. I at least want a solid internet connection.
Title: Re: Connection randomly stops working for a few minutes
Post by: MikeTRose on July 10, 2016, 07:41:48 pm
Is your Almond+ connected to a Cable Modem directly ?
or
Is your Almond+ connected to your ISP provided router (or combo modem/router) and acting as a Router or Access Point?
(with the ISP unit also acting as a router)

It's connected directly to the cable modem. Cablevision/Optimum in NYC.

One bit of additional data: I happened to capture the system log at the moment my 5GHz WLAN dropped or went "deaf" -- see below.

Jul 10 23:02:56 AlmondPlus user.info sysinit: WRITE ERR: ep 01 clus 0019 attr 0006 not supported^M
Jul 10 23:02:56 AlmondPlus user.info sysinit: Svc Disc: Starting discovery for cluster 0x0019^M
Jul 10 23:02:56 AlmondPlus user.info sysinit: Svc Disc: Waiting 2 sec for discovery to complete^M
Jul 10 23:02:58 AlmondPlus user.info sysinit: Svc Disc: complete.^M
Jul 10 23:02:58 AlmondPlus user.info sysinit: WRITE ERR: ep 01 clus 0019 attr 0006 not supported^M
Title: Re: Connection randomly stops working for a few minutes
Post by: SecureComp on July 15, 2016, 11:52:28 pm
Thanks for that.

Eliminates one scenario I was trying to run to ground.
Title: Re: Connection randomly stops working for a few minutes
Post by: digidog on July 23, 2016, 12:22:23 pm
I just wanted to Chime in... I have been seeing this issue also.  It happens on both 2.4 and 5ghz and rebooting fixes it for a short time.

Is there anyway to downgrade the firmware?  It seems this issue has been going on for months, with no resolution and only started with the latest firmware.

If I can't get a fix soon, I will have to get another wireless device... and it won't be a Almond...
Title: Re: Connection randomly stops working for a few minutes
Post by: digidog on August 08, 2016, 11:00:36 am
So, by no-one answering I am assuming there is no way to downgrade the firmware?
Title: Re: Connection randomly stops working for a few minutes
Post by: fillibar on August 08, 2016, 11:23:43 am
It is possible, but you need to have a copy of the firmware.
Title: Re: Connection randomly stops working for a few minutes
Post by: digidog on August 08, 2016, 11:39:39 am
I was able to figure out how to download previous versions of the Firmware, I am curious when others have seen this issue pop up?  I am guessing going back about a year?  I was thinking about loading the following firmware.  Now I just need to figure out how to stop it from updating on its own...

https://firmware.securifi.com/AP2/AP2-R072-L009-W016-ZW016-ZB005
Title: Re: Connection randomly stops working for a few minutes
Post by: fillibar on August 08, 2016, 11:46:36 am
Almond+ should not auto-update to my knowledge. You have to load software via the webpage or tell it to update via the LCD.

Unfortunately I have not had this problem with the many different versions of software I have used, so I cannot help solve it directly. Sorry, and good luck.
Title: Re: Connection randomly stops working for a few minutes
Post by: digidog on August 10, 2016, 08:15:37 pm
Downgrading did not help.  I did some additional troubleshooting.  When I do a continuous ping (ex. 192.168.1.1 -t) to the almond, it will ping for a while, and them time out for 3-4 pings and starts back up, and pings good for a while and then it stops again for 3-4 pings, it does that over and over.  I plugged another device into that same cable, do a continuous ping and it never fails, so I don't think it is the cable. 

Any ideas?

Title: Re: Connection randomly stops working for a few minutes
Post by: fillibar on August 10, 2016, 10:08:31 pm
Is the ping and no-ping interval pretty consistent? For example, does it respond to pings for a minute, 2 minutes, 5... then drop for 3-4, then works fine for the same interval (1, 2, 5, whatever) again? Maybe there is any consistency that might be able to be pegged to something?
Title: Re: Connection randomly stops working for a few minutes
Post by: d.kiran on August 11, 2016, 02:46:15 pm
Downgrading did not help.  I did some additional troubleshooting.  When I do a continuous ping (ex. 192.168.1.1 -t) to the almond, it will ping for a while, and them time out for 3-4 pings and starts back up, and pings good for a while and then it stops again for 3-4 pings, it does that over and over.  I plugged another device into that same cable, do a continuous ping and it never fails, so I don't think it is the cable. 

Any ideas?

I had a similar concern. I downloaded EMCO Ping Monitor to ping both Almond+ router and 4 other websites. The idea was to prove the there is an intermittent connection drop. Fortunately (or unfortunately ?) after 4 days of continuous pings and no packet lost, I was convinced that Almond was not losing packets.
Title: Re: Connection randomly stops working for a few minutes
Post by: Halaster on December 05, 2016, 01:22:56 am
@ Halaster,

It could be related to the Screentimeout, could you please try to set the Screen Timeout to "999999" and let us know the status.

Just got around to testing this change. I modified the Almond+ Screen Timeout to 99999 as suggested. I also changed the DHCP lease to be much higher than it was.
The problem that was happening multiple times every single day has not happened in a week now.
Title: Re: Connection randomly stops working for a few minutes
Post by: Halaster on December 09, 2016, 01:13:30 am
Problem is still here, it just took a few extra days to happen. 5.0Ghz network continued to work but internet completely broke on the other. Had to reboot the router completely to get the internet working again.