Securifi Community Forum
Apps => Android app => Topic started by: Artik on September 25, 2016, 05:13:22 pm
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I've been using the android app for months (years?) on my tablet, Nexus 7 2013 LTE. Today I had to uninstall it because of an unrelated issue, and now when I go back to install it from Google Play, it says my device is unsupported. What gives? It worked ok since day one!
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@ Artik,
I've been using the android app for months (years?) on my tablet, Nexus 7 2013 LTE. Today I had to uninstall it because of an unrelated issue, and now when I go back to install it from Google Play, it says my device is unsupported. What gives? It worked ok since day one!
What is the OS version?
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Android 6.0.1 stock, same as my Nexus 5 which is still supported
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@ Artik,
Android 6.0.1 stock, same as my Nexus 5 which is still supported
That shouldn't be happening, however, please allow me some time to get back with a debugging app for you. Thank you!
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@ Artik,
Please check your email registered on the forum, I sent you a debugging app, please uninstall the existing one and let us know the status.
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Sorry for the delay.
Well, I installed it. It works, just like the one on Play store. Do you need me to copy some logs or what?
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@ Artik,
No, that's fine. We have added fix in our new release. Let us know, if you are facing any issues.
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Well, it's still unsupported. I'm not sure you understand. It's not a matter of "fixing" apk, it works fine. It's a matter of allowing installations on Nexus 7 in Google Play
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Here's a screenshot
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@ Artik,
Here's a screenshot
Got it and it would be taken care soon.