Securifi Community Forum

Securifi Products => Almond 3S => Topic started by: AGuardUser on September 04, 2019, 12:35:42 am

Title: What's the best way to troubleshoot why rules aren't triggering?
Post by: AGuardUser on September 04, 2019, 12:35:42 am
I've added some new SYLVANIA LIGHTIFY ZigBee Soft White Dimmable LED bulbs to my setup and while I can control the bulbs from the app, the rules I've setup for them don't seem to be triggering.  At first I thought it was because I was using a sunset rule, but I just tried a time based rule and that didn't seem to work either.  S3 says it has the latest firmware (A3S-R005-64MB).  What do I check first?
Title: Re: What's the best way to troubleshoot why rules aren't triggering?
Post by: vikas jilla on September 05, 2019, 12:07:21 am
Hi,

You could try the following:
Title: Re: What's the best way to troubleshoot why rules aren't triggering?
Post by: AGuardUser on September 08, 2019, 11:49:14 pm
Thanks Vikas!  Interestingly enough the first bulb I tested worked for all 3 of those cases, though when I tried to change from a time to sunset the rule never seemed to trigger.  Then for another bulb (same brand, model, etc.) the first 2 cases worked, but the timed rule (and the sunset rule) did not.  I'll send logs...
Title: Re: What's the best way to troubleshoot why rules aren't triggering?
Post by: vikas jilla on September 10, 2019, 12:07:59 am
Hi @AGuardUser

Welcome.

We will check the logs, thank you.

And as you said the timed rule worked for the first bulb and didn't work for the second one. Is there any chance that the second bulb didn't have power supply at the time of triggering?