Securifi Community Forum
Securifi Products => Almond+ => Topic started by: Znutar on August 21, 2014, 10:30:14 am
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Couple of things have happened since the firmware update:
1) screen timeout (preset at 1000 seconds) resulted in complete loss of connection to the the cable modem when the screen timed out. Touchscreen was unresponsive and the unit had to be unplugged and re-started. Changed the timeout for the screen to 99999 seconds (the maximum)
2) Random lockup occurred overnight. When I woke up in the morning the unit was on but there was no wifi and once again it had to be unplugged and re-started.
Obviously there are still some instabilities that need working out.
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This sounds like it may be the same problem I am experiencing. Hardware reset has not fixed the issue. I think I am going to try and reflash this evening.
http://forum.securifi.com/index.php/topic,1511.0.html (http://forum.securifi.com/index.php/topic,1511.0.html)
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We're trying to figure out what's going on with these units, since it seems to be firmware related and it's not affecting that many people. We just can't seem to reproduce the issue which means it's taking longer for us to try to figure out the root cause.
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happened again for me. Screen was unresponsive and unit was frozen with no wifi. Unplug and replug. Did change the screen timeout to 9999 seconds this time just to try something...any other suggestions? BTW when I flashed to the new firmware it went completely smoothly...no issues
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We'll have a test firmware tomorrow that I'll share with you guys to see if it fixes the issue or not. It's no guarantee, but as we can't reproduce the issue, I hope you guys are willing to give it a go.
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happy to try it but will be out of town until Monday so you'll have to wait for me to try it then...
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I'll be happy to test out the new firmware. As I said in my last post, I will try reflashing with R065 and doing a hard reset this evening just in case.
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We'll have a test firmware tomorrow that I'll share with you guys to see if it fixes the issue or not. It's no guarantee, but as we can't reproduce the issue, I hope you guys are willing to give it a go.
Any news on the test firmware? Last night, I re-downloaded R065 and re-flashed, but that did not fix the lockup issue.
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When it locks up, do the LAN indicator lights flash, stay solid, or are they off?
Do you have any network connectivity?
Can you SSH into the Almond when it's happening?
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I have the same issue. Happened to me 3 times in three days. The LAN lights on the back are off and the touchscreen is off and unresponsive. It is warm/hot to the touch. My screen timeout is 60 seconds.
It is in access point mode. I had to do a hard reset. It is on the latest firmware. It is linked to the securifi network, and it has 5 and 2.4 networks broadcasting with auto channels. Only one Ethernet plugged in for the LAN access. Only 2-3 devices connecting over wireless.
Trying to give all the parameters to help recreate it. Please send me the patch to try it.
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tried the beta firmware that was PM'd to me over the weekend...just as bad as before.
I was out of town for 3 days and the unit had a blackscreen and was completely locked up when I got home. Unplugged and replugged 3X but it would lockup almost instantly. Totally unusable. Had to install the beta firmware by direct connecting to the unit after downloading the firmware with my old netgear router.
After beta firmware install the uptime was about an hour...screen froze...no wifi, nothing...hard locked. Unplug and replug.
lasted another hour...locked hard again...rinse and repeat.
20 minute...seizure...back to the old router and waiting to hear from Lars about what to do next.
At this point the unit is wholly unusable so hoping that the bugs can be worked out soon otherwise I am not sure what to do as this thing is eating up lots of my time for very little benefit.
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Are you running in Access Point mode?
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yup 8)
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This morning I reset it and switched from AP mode to range extender. It has been up for 7hr 20min, which is the longest it been without locking up.
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that's good to know but then again useless for me as I never intended to use this as a range extender. We shall see what magic Lars can work.
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Same here, but figured I would try to see if it was related to access point mode. It still ended up locking up in range extender mode as well.
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Well I got an email that said I should contact support to get a replacement Almond +. Emailed them this morning but have not heard anything back from them yet...ho hum...
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well into day 2 and no communication about the return...tick tock
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Znutar,
I had sent an email to support on Tuesday the 26th asking for an update, and received the following response:
"We're still working on a solution to this problem.
The tricky part is that we haven't managed to reproduce the problem, but if it turns out to be something we can't solve with software, we'll of course replace your Almond+ with a new one.
Please give us a little but more time to work on this issue and let's say that if we don't have a solution in place by next week, we'll exchange your Almond+ for you."
My guess is that this is not a software issue, as I would imagine it would be much more widespread. I would be curious to know if the people who are experiencing the issue were in the
same batch. I have a Black, US model and had ordered a sensor, so mine shipped Aug 12. My friend was in the first batch, and has not had any issues with his running in Router mode with no
sensors.
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Actually if they want me to try firmware I will, but they contacted me and asked me to contact their support team to get a replacement...I did not request it. Already tried a beta firmware with no joy and at this point I have heard nothing for three days and am just twiddling my thumbs. Not angry but not seeing any progress so far either. Based on Lars' posts they sound kind of overwhelmed so I'm being patient but just reminding them in a gentle fashion that I am still waiting for something to happen. Seems like more and more folks are encountering the lock up issue based on a few threads I have seen. Might be interesting to start a poll to see who has a stable router and who does not...
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Apologies for disappearing, but it's been a manic week with a lot of shipping stuff and a bunch of other issues, so I haven't had much time to reply to anything.
That said, I'm sorry about the support team not replying, that's simply not acceptable and I'll find out why.
Ok, can you try something silly for me?
Apparently it doesn't matter which port on the switch is being used to connect to the main router, so can you move from the WAN to one of the LAN ports?
Some people are having problem with scrambled data and doing this solved their problem, so by the off chance that it's related, would you mind giving it a try?
Go ahead and start the poll, you should have the ability to do so.
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I actually did that (using the LAN instead of the WAN port) last night after seeing it suggested in the garbled packet thread. It has not locked up in almost 24 hrs, by far the longest time yet. It is in access point mode, horizontal position on the beta firmware.
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I meant vertical not horizontal.
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Question for Lars:
Supposedly Ashok is setting me up for a replacement uint and wants me to return the router. So is the plan to test the one I have or get a new one and start from scratch? You guys should talk so we have a plan of attack. swapping back and forth with routers is really a hassle, especially with wifi printers and smart bluray players around...requires a lot of swapping back and forth of passcodes and having to effectively reinstall printers...
Oyarzun: things still stable using the LAN port instead of the WAN port?
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Yes, it is still running with out any problems. Uptime: 2 Days 11 Hours 28 Mins. Running in AP mode with ethernet connected to one of the LAN
ports. The only things I have changed after running the setup is: Root Password, ESSIDs, and wifi passwords. Running AP2-R065aq-L009-W016-ZW016-ZB005-BETA.
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well tried 3 different LAN ports and could not connect to the net. Tried the WAN port and that didn't work either. Did a factory reset and am now testing with the WAN port. If that craps out in the next hour I will try again with a LAN port.
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crapped out about 2.5 hours in (blank screen unresponsive...no access to the net). Will try LAN port in the morning as I have no energy for it tonight.
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Question for Lars:
Supposedly Ashok is setting me up for a replacement uint and wants me to return the router. So is the plan to test the one I have or get a new one and start from scratch? You guys should talk so we have a plan of attack. swapping back and forth with routers is really a hassle, especially with wifi printers and smart bluray players around...requires a lot of swapping back and forth of passcodes and having to effectively reinstall printers...
Oyarzun: things still stable using the LAN port instead of the WAN port?
Yes, we're going to test the one you have to try to figure out what the problem is. You'll be getting a brand new one, so no worries. You should be able to save a backup of all your settings under software, backup in the web UI and restore the settings to your new Almond+ once you've updated it to R065.
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I've tried numerous ties to download firmware R065 on to my iPad, but Google drive - Virus Scan Warning pops up. Thus, unable to download firmware update :(
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I've sent you a PM with an alternative link, let me know if that works better for you, but please don't share it as it's for my personal cloud storage.
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Ok guys,
I'm popping up from the scrambled data post on WAN port. I had this problem of scrambled data on the WAN port and switched last night on the LAN port instead. Since then i worked perfectly (something like 15h straight), but this afternoon the Almond+ started to go into the blank screen and to lock down completely. The only way to wake it up was to unplug / replug to restart the A+. I had this problem 3 times and then the A+ didn't want to restart again once replugged... Kind of scary, I thought I burned it...
Finally I did a hard reset then unplug / replug again and it finally restarted. I set the A+ up to 999999 second before dimming.
For now it is working well. Any ideas on what happened?
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I think I may have hit this as well. I installed the A+ over last weekend and it's been humming along just fine. (Routing + NAT)
My wife just texted me and said there is no wifi in the house, but wired devices (Playstation 4, etc) are working.
She doesn't want to deal with power-cycling the A+ so I'll check it out when I get home tonight and update this post with additional details.
Thanks
UPDATE: The LAN was not working either, there was a confusion in the texts with the wife :) I power cycled it and it just got stuck at a white screen. I've posted a new subject since it seems more serious/permanent than this bug(?)
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Got the new router and its up and running
Question: it is on RO64...do I update to RO65? Lars? Anyone?
BTW we are only 15 minutes in so not much to report
<edit> saw in the thread that Lars said to bump it to RO65...have done so...3 minutes in
BTW Ozyarun any updates?
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Mine is going on 7 days 18hours 33min. I switch the cable from the LAN port to the WAN port 2 days ago and it is still going without locking up... Off topic, I have seen the iOS WiFi issue where the iOS device (on 7.1.2) shows the WiFi is connected but has no internet access.
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4.5 hours for me which is maybe a new record. Using WAN port and the screen did timeout but was responsive so that in itself is an improvement... :)
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woohoo still on the next day....18 hours of uptime!
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woohoo still on the next day....18 hours of uptime!
Do you have any scrambled data when downloading something?
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my downloads seem to be okay....bittorrent downloads have been fine as well as some other files (pdfs) which have been okay
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my downloads seem to be okay....bittorrent downloads have been fine as well as some other files (pdfs) which have been okay
These are ok with me too, but I'm speaking about big files from a steady source like FTP.
Could you try to download some Linux distribution from a FTP to see whether it is stable or not with bigger files? In my case it seems to be only WiFi related, on LAN it is stable for days.
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I've been doing everything over wifi....files upwards of 3 gb with no issues so far. Uptime is at 4 days 5 hours now.
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I also encounter the same problem. The router keep shutting down at random times. The uptime is always below 1 day ( sometimes even below one hour).
the only way to recover is to unplug and replug the power connector.
After going through the forum, I change configuration from router to access point. So far the up time is more than 1 day.
But the problem is that almond+ can not act as a router. I can only act as an access point.
please help fix this so that it is stable in in router mode as well.
Thanks
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My uptime has reached 4 Days+ since I switched to AP Mode. However, I need it to run in Router Mode. Any fix coming soon for this?
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I have my Almond+ set up for Wireless AP mode currently while waiting for upcoming VLAN tagging support for router mode.
I find that if I disable the 2.4GHz wireless, the LAN (ethernet) interface of the Almond+ disappears from the network. 5GHz wireless is still enabled, WAN port on A+ connected to one of the ethernet ports on ISP-supplied router. Just reporting what I discovered.
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How do you disable the 2.4GHz wireless?
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I used the web interface, which resulted in the A+ unreachable as soon as the 2.4GHz wireless is disabled.
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Yeah, it seems to crash the web UI, not the LAN interface.
I've already reported this as a bug to the software team.
You can disable it via the LCD UI without any problems though.
Go to Wireless Settings, Advanced Settings and tap on Off by 2.4GHz Wi-Fi.
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I have my Almond+ set up for Wireless AP mode currently while waiting for upcoming VLAN tagging support for router mode.
I find that if I disable the 2.4GHz wireless, the LAN (ethernet) interface of the Almond+ disappears from the network. 5GHz wireless is still enabled, WAN port on A+ connected to one of the ethernet ports on ISP-supplied router. Just reporting what I discovered.
Try rebooting or cycling power to the Almond+. I saw the same thing when disabling 2.4GHz. I am now running with both 2.4Ghz and 5GHz radios disabled.
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It's a bug, we're fixing it. It works fine if you do it in the LCD UI.