Securifi Community Forum
Securifi Products => Almond+ => Topic started by: scottyhoss on November 07, 2016, 12:40:09 pm
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I have a Schlage BE469NX lock that was previously enrolled and working with my A+. The batteries died in it and since i noticed it was not updating on the phone apps or the A+ interface. So i decided to try and remove it, then add it again.
I hit remove on the A+ and then put in the programming code + 0 on the lock. The lock flashed green check mark and the A+ no longer shows the lock. I have unsuccessfully tried to enroll it now about 10 times.
The lock flashes the green check mark each time. The Almond pops up a message that it is enrolling the sensor, then a message that it is "still trying" to get sensor data for a few minutes. Then just times out and all messages go away. The lock does not show up in the list of sensors. I go through the remove process and try again. Always same results.
I even took the lock out of the door and set it right in front of the A+ as some have suggested that sensors should be within a few feet during the enrollment process. No luck.
Anyone have any suggestions, or am i doing something incorrectly?
Thanks
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@ scotthoss,
As long as the device is removed from the network properly, there shouldn't be any issues in adding. Please send the log files, by making sure device is not rebooted.
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I have a Schlage BE469NX lock that was previously enrolled and working with my A+. The batteries died in it and since i noticed it was not updating on the phone apps or the A+ interface. So i decided to try and remove it, then add it again.
I hit remove on the A+ and then put in the programming code + 0 on the lock. The lock flashed green check mark and the A+ no longer shows the lock. I have unsuccessfully tried to enroll it now about 10 times.
The lock flashes the green check mark each time. The Almond pops up a message that it is enrolling the sensor, then a message that it is "still trying" to get sensor data for a few minutes. Then just times out and all messages go away. The lock does not show up in the list of sensors. I go through the remove process and try again. Always same results.
I even took the lock out of the door and set it right in front of the A+ as some have suggested that sensors should be within a few feet during the enrollment process. No luck.
Anyone have any suggestions, or am i doing something incorrectly?
Thanks
What firmware version is your lock?
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@ashok - i sent the logs last night after trying to add the lock again.
@jcodyn - lock is firmware MAIN_6.8
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A few general tips. Try removing it again, sometimes it doesn't fully remove. Make sure the lock is within a few inches of the almond+ (it can't be in another room or even several feet away). Reboot the Almond+. Change batteries in the lock.
All things worth trying.
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A few general tips. Try removing it again, sometimes it doesn't fully remove. Make sure the lock is within a few inches of the almond+ (it can't be in another room or even several feet away). Reboot the Almond+. Change batteries in the lock.
All things worth trying.
@mparadis
Thanks I have actually tried all of those things.
- This all started when batteries died in the lock and I replaced them.
- I took the lock apart and set it right next to the A+, which was a PITA.
- I go through the remove process every time before trying to add it.
- Rebooted the almond twice.
Thanks
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I would try contacting Schlage as well perhaps, I had a Kwikset that stopped responding, when I tried re-pairing it it wouldn't work. I called Kwikset and determined that it was actually the z wave module in the lock that failed and they replaced it free. They may be able to trouble shoot the lock itself to make sure its working.
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@ scottyhoss,
Please reset the lock and then follow the removal procedure first and then try to add it, send the logs. Thank you!
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I was able to spend more time with this today and finally got the lock paired withe the A+ again.
I did a factory reset on the lock. I still could not get it to pair with the A+. I removed it and tried adding it a few times. No luck.
I then for some reason tried it from the web UI and it worked the first time. I cannot believe that there would be any difference in which UI was used to add it to the Almond.
Thanks for your help!
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Mine lock has been unenrolled for a while now. I have tried both Screen and WebUI with no success.
"Sorry request timed-out"
So Securifi, am I to assume the Schlage Connect is no longer supported?
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Mine lock has been unenrolled for a while now. I have tried both Screen and WebUI with no success.
"Sorry request timed-out"
So Securifi, am I to assume the Schlage Connect is no longer supported?
Schlage is very particular when exchanging their security key ( as they should be ). That is the issue most of the time. 99.99% of the time Doing a general Z-wave exclusion from A+, If it still shows up as device, manually remove it. Doing a factory reset of the lock via the lock touch pad. Then starting from scratch as a new device will work. Key being to give it a few MINUTES to exchange the security key after it is found before actuating or moving the lock further from the hub. It can take a few tries of removing / including before it actually exchanges properly .
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Thank you for the detailed answer. I will give that a try during daylight.
If anyone else needs the walkthrough for a gactory reset, here's the link:
https://www.youtube.com/watch?v=akH_nPT_K6A