Securifi Community Forum

Securifi Products => Almond+ => Topic started by: AcidLotus on September 03, 2015, 08:31:30 pm

Title: LIinear WD500Z dimmer on firmware 076
Post by: AcidLotus on September 03, 2015, 08:31:30 pm

Weird abnormality. Two of these dimmers, both work fine manually, with rules, and in the web console. However, sometimes I can set the dimmer or turn-on/turn-off the summers via the iOS , and sometimes it tells me "unable to update sensor." It doesn't seem to matter if connected to wifi or LTE. Anyone else experienced this or have any advice?

Title: Re: LIinear WD500Z dimmer on firmware 076
Post by: chad.siegmann on September 08, 2015, 06:01:27 pm

I sometimes get this with the linear garage door opener. I think I used to have it on my linear dimmers as well but I no longer use the android app to control the dimmers, I have one on rules and never adjust the rules because they are outside lights. The other one I have set for a rule with the key fob they sold to the backers and are selling on amazon.

As to get the garage door working again I have to unplug the garage door opener and plug it back in every few days. I am hoping the upcoming update will address some of these issues.

Hope this helps, if you have any further questions let me know.

Title: Re: LIinear WD500Z dimmer on firmware 076
Post by: AcidLotus on September 09, 2015, 12:48:30 am

To get it to work again (temporarily) I just login to the web console and press the power button, then it updates its status, and the iOS app works again, for a little while.

Title: Re: LIinear WD500Z dimmer on firmware 076
Post by: utrph77004 on January 30, 2016, 08:08:30 pm

@AcidLotus

I just had one installed and I experience the same issue.  Any help, tech support?  I am running most current iOS app and router firmware.

Title: Re: LIinear WD500Z dimmer on firmware 076
Post by: Ashok on February 01, 2016, 07:19:35 am

@ All,

If possible could some one verify the same is happening on connect.securifi.com and as well as Android app?

Title: Re: LIinear WD500Z dimmer on firmware 076
Post by: fillibar on February 01, 2016, 08:02:34 am

I have a number of these dimmers and have not experienced this with Android. The problem I have with them is that manual changes are not reflected by the Almond+ (if Almond+ thinks it is off, and you turn it on by pressing the switch, the Almond+ will still show it as off).

Title: Re: LIinear WD500Z dimmer on firmware 076
Post by: Ashok on February 02, 2016, 05:55:01 am

@ fillibar,

Try to turn Off/On manually at least 2-3 times with a gap of 5 seconds and then send us the logs please.

Title: Re: LIinear WD500Z dimmer on firmware 076
Post by: fillibar on February 02, 2016, 10:10:02 am

@Ashok, will do this evening when I get home.

Title: Re: LIinear WD500Z dimmer on firmware 076
Post by: fillibar on February 02, 2016, 07:53:08 pm

@Ashok,
  Did the manual on/off sets and sent the logs, ~7:45pm EST.

Title: Re: LIinear WD500Z dimmer on firmware 076
Post by: Ashok on February 03, 2016, 08:11:52 am

@ fillibar,

Quote from: fillibar on February 02, 2016, 07:53:08 pm

@Ashok,
  Did the manual on/off sets and sent the logs, ~7:45pm EST.

Thank you.