Securifi Community Forum
Securifi Products => Almond+ => Topic started by: Blueiris8 on August 26, 2014, 10:49:18 am
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I've had my securifi sensors up for about a week and 2 of the door sensors already are reporting a low battery (actually 1 was reporting low batter the day after I installed). Is the battery life really that poor, is there a software issue?
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Which sensor are you specifically talking about here, as we've shipped four different battery powered sensors.
We've been testing them out and so far most of them have been running constantly for 6 months no problems.
It's possible that the battery/ies you got were damaged somehow and this could be the reason why, but the short answer is no, the battery life shouldn't be that bad.
Some sensors will show low battery when just added as they use a lot more current in the pairing process, but they should return to normal after no more than 24h.
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Not sure that this belongs in the bugs area, but it seems rather soon for my Almond+ to be reporting a Low Battery status on the door sensor purchased from Securifi after only 3 days of use and minimal state changes. Could the distance of the sensor be putting an abnormal amount of strain on the battery? (about 30 feet with two walls between almond and sensor) The sensor added just fine and has shown the open/closed state changes flawlessly so it's keeping in communication with the Almond just fine. Thank you for any help.
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Hi NW,
As mentioned in one of our previous posts, we've been testing them out and so far most of them have been running constantly for 6 months no problems.
It's possible that the battery/ies you got were damaged somehow and this could be the reason why, but the short answer is no, the battery life shouldn't be that bad.
Some sensors will show low battery when just added as they use a lot more current in the pairing process, but they should return to normal after no more than 24h.
Regards,
PK
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I was referencing the door sensors. FYI, now a 3rd door sensor is showing low battery. Seems incredibly fast drain on the batteries. However, even though the first sensors have had a low battery for a while, neither have died yet. Seems like very odd behavior.
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Ok, I'll follow up with the company we sourced the sensors from.
It seems like we've might've gotten a bad batch of batteries as we've had a few of this as I mentioned going for about six months now.
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I'm going to have to jump on to the band wagon on this too. I have seen the same thing with the door sensor I installed and linked. Low battery showed 2 days after installing. I have a second sensor not opened yet that I will install and report back later.
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I'm going to have to jump on to the band wagon on this too. I have seen the same thing with the door sensor I installed and linked. Low battery showed 2 days after installing. I have a second sensor not opened yet that I will install and report back later.
Measure the battery voltage on the unopened (unused) battery before you install it and report it here. If it's an old/bad battery it will likely be low voltage to start.
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I purchased 11 sensors and I can confirm that 6 batteries are already showing as Low Battery like the others. I was actually surprised that the sensors came with batteries. I could of sworn I read early on that they couldn't ship the batteries with the sensors because they are Lithium-Ion or something to that effect.
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Measure the battery voltage on the unopened (unused) battery before you install it and report it here. If it's an old/bad battery it will likely be low voltage to start.
Great suggestion! After checking the voltage of the unopened battery I got 3.15v. I went to the sensor with the low battery and when I removed the cover it looked as though the battery may have gotten dislodged during the installation. Not enough to keep it from functioning but enough to affect the low battery sensor. That battery read 3.12v and after putting everything back together, sensor no longer shows low battery and is functioning fine. I would suggest checking / reinstalling batteries just to eliminate this possibility. Hope this helps.
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My SecuriFi water sensor is reporting low battery after only 3 days of use. Anyone else have this issue with the water sensor?
Is the firmware wrong? Are the sensors checking in too often? Or are the sensors built incorrectly? Or did they just get shipped with almost dead batteries?
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How has everybody been doing with the battery life of their Window & Door sensors?
I got 4 of the Securifi ones and had one listed as Low at the very beginning (it is still working) and a second register as low after about 2 weeks.
besides these, does anyone else have any examples or experience of their own on how long you can expect these type of sensors to last? Curious about whether it is worth my effort to hack them for a wall wart power supply.
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My SecuriFi water sensor is reporting low battery after only 3 days of use. Anyone else have this issue with the water sensor?
Is the firmware wrong? Are the sensors checking in too often? Or are the sensors built incorrectly? Or did they just get shipped with almost dead batteries?
The battery life is supposed to be at least 1 year for all of these sensors.
We haven't had any up and running for that long yet that I'm aware of, but as I mentioned above, we've been stress testing a few PIR sensors in the office and none of them are reporting low battery after nearly six months in use.
I've informed our partner about this and sent them a link to this forum thread.
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I'm having the same problem...except my battery was low from the day I opened the package.
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Lars, any update from the vendor? After 3 weeks 6 of my sensors are still showing low battery. I see what appears to be a date code printed on them : "OCT 13 JE". Not too old, so likely defective?
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I am having the same problem too. Sesors started showing low battery after 1-2 weeks. I noticed it after I installed the iOS app.
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Still waiting for a response from our sensor partner. They haven't managed to reproduce the issue, so not much we can do as yet.
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I had the same issue with my door sensors, and the battery had a date from 2013. I replaced the battery in one and so far, so good. But I only replaced it today.
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As another data point, I ordered two contact switches with my Almond+, one of them had a completely dead battery out of the box, the other one was ok.
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One thing worth trying on the door sensors, try bending the metal part that touches the bottom of the battery a bit so it makes better contact. This has apparently solved the low battery problem for someone the emailed our support team.
I'm surprised so many dead batteries have shipped, but I've confirmed that the date on the batteries is the production date.
We can get the sensors replaced if it comes to it, but it'll be done by our sensor partner and I have yet to have a confirmation from as to how we should proceed in doing it.
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I tried the tab mod, it didn't work. When I swapped batteries, the problem followed the battery, so it was definitely the problem. I just bought a pack of new batteries and was up and running without issue.
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I had one of the door sensors have a low battery when I received them, I didn't think much of it, I just replaced it. Today, my other door sensor's is showing low battery. So.... Maybe there is an issue?
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Please keep us posted on how you guys get on with the new batteries.
Our sensor partner is still investigating what's going on as they haven't been able to reproduce the problem.
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I had to replace my Securifi flood sensor batteries after only being in use for just over a month.
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That's surprising, we haven't had any other reports about those having battery issues as they use a different type of batteries. It's also not something we've noticed internally.
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Just as I go to try out the new ability to make rules I find that three door sensors and one motion detector have dead batteries.
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Just as I go to try out the new ability to make rules I find that three door sensors and one motion detector have dead batteries.
I had the same problem with many of my sensors. Customer service told me that in some cases it might be a loose battery, but that wasn't my case. I replaced them on my own, but would like your supplier/partner to acknowledge the problem that they supposedly cannot duplicate. Too many of us ended up with a bad batch; mine were dated October 2013. Thanks!
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So far we've only had confirmation that some PIR sensors might have a component issue.
I still haven't had a confirmation how they want to solve this problem, but I'll bring it up with them this week, as I'm back from CES now.
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Last week, the same door sensor that had the issue earlier in this thread is again reporting low battery, this will be the third new battery for the sensor, the batteries work without issue in my numerous sure fire flashlights all batteries have been from the same batch.