Securifi Community Forum
Securifi Products => Almond+ => Topic started by: cebvip on September 01, 2014, 07:59:20 pm
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I am unable to Link my Almond. I get an error message on the Almond+ saying "Linking failed! Could not fetch the code."
If I run the Diagnostics on the Almond+ the Cloud Connection box is read and the Status says "It seems some ports are blocked by your ISP. Please get ports 1026-1029 unblocked. Your Almond has not been linked to an Almond Account yet.".
Any help would be appreciated.
Thanks.
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I'm getting the same... tried all sorts of work arounds with no luck.
I can only think it may be at the ISP's end although I have apparently turned off the 'Firewall' they provide from their end.
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I'm also resulting with the same problem. Both from the wizard and the separate Almond Account Connecting Application.
Pretty frustrating.
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My ISP has confirmed there is no blocking of 1026-1029 at their end, appears something is up with the Almond+ setup....
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Hi
you all are behind the 'NAT' ( Not directly connected to Internet ) .
Every ISP they will maintain firewalls , they will allow ( Inbound & Outbound traffic ) only 0 to 1024 ports only. Remaining ports they will block to avoid the attacks .
My ISP has confirmed there is no blocking of 1026-1029 at their end, appears something is up with the Almond+ setup....
I think your ISP allows Inbound traffic only. Can you please check with your ISP, are they allowing Inbound & outbound traffic or not
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Same issue here. I really don't believe for a minute that my ISP is blocking these ports. I've never seen a blocked port except when maybe someone was trying to use a port using a protocol it was not intended for. There must be a problem on securifi's side!
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Same issue here.......
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Hi
you all are behind the 'NAT' ( Not directly connected to Internet ) .
Every ISP they will maintain firewalls , they will allow ( Inbound & Outbound traffic ) only 0 to 1024 ports only. Remaining ports they will block to avoid the attacks .
I think your ISP allows Inbound traffic only. Can you please check with your ISP, are they allowing Inbound & outbound traffic or not
I am having the same problem. I assume my ISP blocks these ports. Is there any other way to link my Almond+ without having to talk to my ISP. They are not known for being helpful.
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Hi All,
Thanks for reporting us , Right now our Cloud Service is down.
Within few hours its going to be fix.
Please bear with us.
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sweet, I'm up and running!
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Hi All,
Thanks for reporting us , Right now our Cloud Service is down.
Within few hours its going to be fix.
Please bear with us.
Hi All,
Now cloud service is UP.
Please Try Now , let us know if you are still facing the issue
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Hi,
i am having the exact same issue still.
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Hi All,
Now cloud service is UP.
Please Try Now , let us know if you are still facing the issue
Just tried it again through the separate (non-wizard) Cloud Affiliate app and it worked instantly!
All worked fine. Thanks!
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Hi All,
The cloud service is up and running now.
nal51511: could you please confirm if you are able to link the Almond+.
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No i am still having the same issue. I ran the diagnostic and everything came back fine and also sent logs in. I get the same issue when using the wizard or using the connect account option. I am running the latest firmware.
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Same issue here. I really don't believe for a minute that my ISP is blocking these ports. I've never seen a blocked port except when maybe someone was trying to use a port using a protocol it was not intended for. There must be a problem on securifi's side!
Just following up that I got mine linked after they said the server was back up. So it wasn't because my ISP was blocking the ports. I think securifi shouldn't be so quick to offer that up as the problem.
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No i am still having the same issue. I ran the diagnostic and everything came back fine and also sent logs in. I get the same issue when using the wizard or using the connect account option. I am running the latest firmware.
Hi,
I have tried again and had the same problem, either through the wizard part or through the cloud affiliation part. I've also run a diagnostic check, which suggests I am connected to both the internet and the cloud (i.e. four green lights).
I've also checked and it seems very unlikely that my ISP is blocking ports 1026-1029.
When the Almond+ tried to get a code, first it says it is taking longer than usual, then is says it cannot get a code.
It isn't an urgent issue but I'm hoping I can solve it at some point.
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Hi,
I'm seeing the same problem as well. I've contacted my ISP who are saying that ports 1026 - 1029 are not blocked.
Any help would greatly appreciated
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Just following up that I got mine linked after they said the server was back up. So it wasn't because my ISP was blocking the ports. I think securifi shouldn't be so quick to offer that up as the problem.
Same on my end.
I completely agree.
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Just following up that I got mine linked after they said the server was back up. So it wasn't because my ISP was blocking the ports. I think securifi shouldn't be so quick to offer that up as the problem.
Tried again today and managed to get the code and all linked up.
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Hi, just want to report I have the same problem where I can't connect to the Almond cloud to fetch my code (it times out each time). I've run the diagnostics and it says it doesn't have access to ports 1026-1029.
I'm guessing this is an issue with my normal internet router's NAT, however, at this time I've no plans to replace it with Almond+ (I'm still torn between using Almond+ as an AP or extender, also my ISP uses VLAN settings to ensure people do not simply replace their router and I can't configure this on Almond+ yet). I've noticed that I can't activate while in AP Mode (it says router is offline) and I can't do it in extender mode either (port problems). Is there an easier way to get my Almond+ linked to the cloud? If I have to adjust the NAT on my primary router, can someone indicate what settings I have to do?
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Hi,
I have the same issue. I am running in AP mode and assume that perhaps this is part of the issue?
In addtion, I am also suspicious that I need to manually setup some port forwarding on my primary router & ADSL modem to allow the Almond+ to connect to the cloud service. Can someone point me to any documentation regarding the required ports.
My Setup:
Almond+ (in AP mode) -> DD-WRT Router (w firewall) -> LinkSys ADSL Modem (w firewall)
Thanks in advance.
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Can you run the diagnostics app and see if that gives you an all clear?