Securifi Community Forum

Securifi Products => Almond+ => Topic started by: gscherr on September 02, 2014, 09:05:45 am

Title: Touchscreen not responding
Post by: gscherr on September 02, 2014, 09:05:45 am

Hi,
i'm stuck with non responding touch screen.
i managed to update the firmware through the web interface but since that i am not able login me in anymore...
the touch is still not responding...

any ideas?

Title: Re: Touchscreen not responding
Post by: LGNilsson on September 02, 2014, 11:34:14 am

Unfortunately we've had a few units like this where the touch part of the screen have stopped working, most likely due to overly rough handling during shipping.
All we can do is to offer to ship a new unit out, as the passwords are randomised from firmware R065 and the only way to see the password is via the LCD UI.
Please contact the support team [suspicious]support@securifi.com[/suspicious] and we'll arrange for a replacement.