Securifi Community Forum

Securifi Products => Almond+ => Topic started by: medatom on October 07, 2014, 11:11:20 am

Title: almond+ connection lost
Post by: medatom on October 07, 2014, 11:11:20 am

I am on R066. For the past week, occasionally when I try to access the hub through the android app, it says almond+ is offline. But I can access the internet with our any issues.
If I want to reconnect to the hub, only way is to turn the phone WiFi off and on again. This happens from different phones as well so I know it's not the phone setting.
The interesting thing is while getting message that almond+ is offline, the lan or Wi-Fi connection is still running good.

Title: Re: almond+ connection lost
Post by: Fire69 on October 07, 2014, 12:02:54 pm

I'm having exactly the same problem, although turning off/on the wifi does not solve the problem.  >:(
It just says the Almond is offline, through the app and also connect.securifi.com

Title: Re: almond+ connection lost
Post by: FeVeR on October 14, 2014, 03:10:00 am

I had this issue and had to use the Wizard on the router to unlink it and then add it back. The app now shows the router and is able to fetch info again.