Securifi Community Forum
Securifi Products => Almond+ => Topic started by: grouter on January 02, 2015, 09:47:59 am
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I wasn't able to get in on the Kickstarter deal, but have been following developments and I was able to get in on the November offer that said it would ship in December. December has come and gone and there's no sign of an Almond+.
I'm aware of the extensive delays with the Kickstarter release, but figured since that actually shipped that an offer for ordering would mean there was some stock on hand also ready to ship.
I've been excited about the Almond+ for a long time, but now I'm nothing but bummed.
Why the delay this time and when will the Almond+ *really* ship?
Thanks
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We got held up a bit with the holiday season and everything, but we expect to have units on sale mid-January in the US via Amazon as we've shipped the first batch there, as well as to our pre-order customers.
By the time it's available, we should have a firmware out with working automation.
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Thanks for the info, but my order status shows "unfulfilled."
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That would be because we haven't shipped it to you yet. All the pre-order units will get fulfilled once they're sent from the warehouse we ship to in the US, as it's quicker to do it that way then send them one and one from Taiwan, something we learnt from shipping our Kickstarter units.
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I also ordered an Almond+ from the November offer. Unlike other companies that charge upon shipping, Securifi charged my credit card almost immediately. Collecting funds four weeks prior to shipping should at least impose a responsibility to notify purchasers of delays to the promised shipping date. How long does writing a blast email take?
If I'm not mistaken from reading this topic, the possible shipping date *may* be midJanuary. (If not, the info posted is unclear.) To not notify purchasers who have been billed is negligent, to say the least. This failure speaks of confusion and/or a lack of professionalism.
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I'm really sorry about this, but I'm afraid in this case, I'm just the messenger as I wasn't involved in the pre-order stuff.
I can only apologize for what has happened and I know they're doing their best to get the units to everyone as quickly as possible.
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You could send an email to the crack sales department and suggest that they send a blast email to placate purchasers during the interim. That's probably preferable to having disgruntled purchasers storm the walls.
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I received a ship notice today. Should arrive tomorrow.
Is the firmware update with home automation support imminent?
Thanks
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I received a ship notice today. Should arrive tomorrow.
Is the firmware update with home automation support imminent?
Thanks
I guess you should count your blessing then. I even checked the website after reading your post. I am thinking after waiting the 15 months past the original scheduled release, I was stupid to believe the claim that they had 500 units ready to ship. I should have just held out another month and ordered it from Amazon, I would probably have received it quicker. When it said we would be billed prior to shipping, I don't think any of us thought they meant 6 weeks prior to shipping.
I am amazed at all the Kickstarter units going for $120 on Ebay
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I also received a shipping notice today with an estimated delivery on Saturday (Jan. 10th). If you didn't receive a notice, you might contact:
support@securifi.com | Phone: +1-855-969-7328
A support rep emailed a reply to an inquiry that I sent prior to receiving the shipping notice. I did include the order number in the Subject title.
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I received a ship notice today. Should arrive tomorrow.
Is the firmware update with home automation support imminent?
Thanks
Depends on how you define imminent and support...
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The beta version of the automation firmware will be released this week.
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Still waiting on any notification for shipping. Really bummed as well. Can anyone throw out there what state they live in? Maybe get an idea as to which part of the country is getting the units first. Thanks.
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UPS showed up today, but no Almond love :'( :'( , just the water filters I had ordered from HD and some stuff the daughter ordered from Amazon last night. :-\ :-\
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Got it today and setup was a breeze.
Lars, thanks for all your posting in the forums. It's been very helpful.
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UPS showed up today, but no Almond love :'( :'( , just the water filters I had ordered from HD and some stuff the daughter ordered from Amazon last night. :-\ :-\
Mine was processed using Amazon fulfillment and was shipped via US Mail from Chattanooga to Houston. It's scheduled to be delivered on Thursday, but it hasn't even arrived at the Houston mail processing center. The Kickstarter Almond+ was delivered by FedEx.
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I'm also still waiting to hear something regarding the order I placed on Dec 1st.
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We're not handling the processing, so sadly it's hard for us to say exactly when things will ship. I'm sorry I can't be of more help, but they should all start to arrive shortly if they haven't already.
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Mine was processed using Amazon fulfillment and was shipped via US Mail from Chattanooga to Houston. It's scheduled to be delivered on Thursday, but it hasn't even arrived at the Houston mail processing center. The Kickstarter Almond+ was delivered by FedEx.
I assumed with all the mentions that they would be available on Amazon at the same time the preorders shipped ,that Amazon was processing the pre-orders. That was why I got excited when I saw the mysterious Amazon box, but it was just some stuff the daughters ordered that I didn't know about. My order still shows as unfulfilled onsite and I haven't gotten any email since the one saying they would be shipped by last week.
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I still haven't even gotten an email saying it would be shipped!
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As mentioned, we're not handling the shipments, Amazon is and we have no control of when they send stuff, so expect them to arrive over the next week or two. We've shipped stock to Amazon and we're using them to fulfill the orders.
We will be updating the shop page as orders are being shipped though.
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I got my shipping notice today, with an expected delivery on Tuesday. Looking forward to it!
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Got my almond+ today. I also got my shipping notice, this morning.
Getting shipping notifications same day as delivery doesn't allow for things like, delivery scheduling and making sure someone is there to receive the package. You guys really need to work on your communication. (also no notice that there would be a delay and my product wouldn't ship till january) Not everyone comes to the forums here to read updates after purchasing a retail product.
That being said, loving the router. No issues so far, fantastic signal strength, took less than 5 minutes to setup.
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Got mine today, 2 days after notification!
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I emailed support tuesday for an update, got a quick response from Zafar about the delay, got a shipping notification thursday for delivery Monday and it arrived Friday (speed probably due to prime as it seemed to be shipped through amazon). The waiting sucks, but I doubt it'll be much longer.
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Got my email today ( Saturday) with delivery scheduled for Monday. I thought I would get a jump and install the A+ android app, but I can't even play with the app until I register the router. We're at the end of the line so UPS doesn't get here till about 5:30. At least I won't waste the entire day playing with the A+. No guarantees about getting any sleep Monday night though if I get it updated and start playing with setting up the automation.
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While its understandable why some of you are unhappy for paying upfront to pre-order the Almond+, we as a small company can't really absorb the cost(which corporations like Amazon etc. can) after potential buyers placing pre-orders and then backing out at the last minute when we have already incurred a cost in shipping the units from Taiwan and stocking with Amazon. While this has already happened when some of you were not ready to wait and requested refunds, we have provided the same immediately. All the pre-ordered units are now getting fulfilled by Amazon and there is no hold up from our end. Its just a matter of time when and how fast Amazon delivers the units based on the the region, logistics involved etc. So, only request, a littler more patience, your units are already released by us, just awaiting for Amazon to deliver.
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Last Saturday (17 Jan) received my pre-order Almond+ via USPS from Amazon fulfillment. I ordered it on 1 Dec 2014. Yesterday I successfully installed and set it up for router mode basic LAN & WiFi operation. Thank you!