Securifi Community Forum

Securifi Products => Almond+ => Topic started by: DrewL on February 13, 2015, 11:50:05 am

Title: Stuck in updating at 99%
Post by: DrewL on February 13, 2015, 11:50:05 am

I started the 070 update from the touchscreen UI this morning. It went to 99%, and now it's been like that for nearly an hour.

Haven't touched it. Suggestions?

Title: Re: Stuck in updating at 99%
Post by: jmschnur on February 13, 2015, 06:27:07 pm

I had that last night I I hit the x to cancel and then tried it again today. It worked then.

Title: Re: Stuck in updating at 99%
Post by: DrewL on February 13, 2015, 06:55:10 pm

The Back and Cancel buttons don't respond.

It's been like this all day long.

Title: Re: Stuck in updating at 99%
Post by: sykocus on February 14, 2015, 01:38:25 am

That happened to me on my first try. I said a prayer to the router gods and pulled the plug, then plugged it back in. It booted back up and I started the update again w/o any problems.

Title: Re: Stuck in updating at 99%
Post by: DrewL on February 15, 2015, 08:42:36 am

I emailed support, they told me to go ahead and unplug it and plug it back in a minute later. I unplugged it last night, it came back at 069, and then I was able to update it successfully.

Title: Re: Stuck in updating at 99%
Post by: LGNilsson on February 16, 2015, 04:17:04 am

Apologies about this, we know this has happened to a few units, but we're not quite sure as to why as yet.

Title: Re: Stuck in updating at 99%
Post by: DrewL on February 16, 2015, 10:55:08 am

If there's anything you need me to do in order to provide testing data, I'll happily oblige.