Securifi Community Forum

Securifi Products => Almond and Almond A1A => Topic started by: etmiller on March 16, 2015, 11:34:58 pm

Title: Software Update and Freeze
Post by: etmiller on March 16, 2015, 11:34:58 pm

Hello,

I set up my Almond as a Range Extender with another Almond router. It connected without a problem. Then I tried to update the software. The Extender downloaded the software and rebooted and then froze on the SECURIFI screen. This is the second unit that this has happened to me with.

I've tried the reset button after leaving the unit for 20 minutes locked on the SECURIFI screen and nothing happens. Am I returning this unit too?

Best,
E

Title: Re: Software Update and Freeze
Post by: Amritendu on March 24, 2015, 11:30:33 am

Hi, please contact support@securifi.com

Title: Re: Software Update and Freeze
Post by: shrena on March 25, 2015, 09:00:22 am

mine freeze too after firmware update  but no more warranty.

Title: Re: Software Update and Freeze
Post by: futuresplayer on April 24, 2015, 09:36:49 am

I have the same issue and I am out of warranty.

Title: Re: Software Update and Freeze
Post by: Ashok on April 24, 2015, 11:47:09 am

Try to get in touch with our support team at (support@securifi.com) with order details, I am positive they would try their best to help even though unit is OOW.