Securifi Community Forum

Securifi Products => Almond+ => Topic started by: technocrat on March 20, 2015, 08:36:18 pm

Title: Any way to configure Almond+ if touchscreen non-responsive?
Post by: technocrat on March 20, 2015, 08:36:18 pm

Out of the box, the unit boots to the set-up screen, but none of the buttons are responsive to stylus or finger. I can see the unit broadcasting, but neither of the printed codes will allow me to connect to either 2.4 or 5 radios. Of course, since I can't join the network, I can't configure via 10.10.10.254. The reset button is firmly welded to the case, if that's what it is (unidentified in the QSG). Reboot availeth not. Should I try to connect via internet or just get an RDA from AMZ and go back to square one?

Update: support provided instructions for login credentials; unfortunately, they didn't work; here's a link describing the reset button, which is a departure from any that I've ever seen: http://bit.ly/1EBSajK but the hard reboot didn't work, either. Finally, for the benefit of other pilgrims, the two codes on the sticker are MACs, not passwords.

Title: Re: Any way to configure Almond+ if touchscreen non-responsive?
Post by: LGNilsson on March 21, 2015, 05:30:41 am

As the passwords are auto generated during the first setup, if for some reason the touch screen isn't working, you're going to have to request a RMA.
Sorry about the troubles, but unfortunately these things happen sometimes.