Securifi Community Forum

Securifi Products => Almond+ => Topic started by: deintinis on March 25, 2015, 07:40:36 pm

Title: Lost all sensors on app
Post by: deintinis on March 25, 2015, 07:40:36 pm

Opened app last night and was prompted for password.  Would not login.  Today, it let me login, but was prompting me to setup almond account using code and wizard on almond unit.  I had to unlink account torso this.  I have re linked account but now none of my sensors are showing even though they are all still on my almond +.  Hopefully don't have to re add all of my sensors on my almond?

Title: Re: Lost all sensors on app
Post by: devi on March 26, 2015, 12:22:08 am

You need not re add the sensor, if you reboot your almond, it might fix. If still the problem persists, please  give me  your email address with which you signed up with, I will see the problem and fix it from backend

Title: Re: Lost all sensors on app
Post by: deintinis on March 26, 2015, 08:05:19 am

Sensors are back but only 2 of 11 work.  The rest show circle with diagonal line.  Email [please PM email addresses]

Title: Re: Lost all sensors on app
Post by: deintinis on March 26, 2015, 01:14:19 pm

Looks like sensors are all back and working except the peanut plug only works on iPad not iPhone.

Title: Re: Lost all sensors on app
Post by: devi on April 01, 2015, 07:41:21 am

I missed your emailID, please send me again.

Title: Re: Lost all sensors on app
Post by: czyzczyz on August 08, 2015, 01:35:29 pm

I just lost all sensors on my router (and app). I was having intermittent internet connection problems, which I attributed to the RJ45 connector on the cable from the modem to the router.

So I pulled the router from the wall to fashion a new cable. When done, I noticed that the power to the router had been cut -- oops.

I plugged the router back in, watched it boot, and then verified that the internet was up and running. Then I went to the page of sensors, and they were all missing, and the message "You don't have any sensors yet. Add a new sensor to your ALMOND+" was displayed.

I see the same message in the Almond app on my iPhone.

The router seems to have preserved all WAN and LAN settings, including forwarding and VPN, but somehow lost the list of 12+ sensors. Are these stored somewhere that I can recover? I'm not looking forward to running around the house reconnecting all of my z-wave and zigbee sensors to the router.

I'm running:
Software Version : AP2-R080-L009-W016-ZW016-ZB005

Thanks for any help or information.

EDIT -- I found that I had a backup of my router settings from late June (backup-AlmondPlus-2015-06-27.tar). I restored to that, and the router booted up, and I still have no sensors. Is the list of connected sensors not included in backups? I hope there's a way to get my list of sensors back without having to manually add each sensor again.