Securifi Community Forum

Securifi Products => Almond+ => Topic started by: dhoydic on March 28, 2015, 01:49:36 pm

Title: Both Almonds down
Post by: dhoydic on March 28, 2015, 01:49:36 pm: This morning, I could not log into the IOS App nor connect.securifi.com. Now I can but both interfaces say both devises are Offline when I click to view router, and no sensors respond. Everything was working perfectly until today. This is very frustrating since I am traveling and cannot control anything.

Ideas please??
Title: Re: Both Almonds down
Post by: Fire69 on March 28, 2015, 05:02:59 pm: Same problem here this morning, but since a couple of hours everything is up again. Cloud-problem?
Title: Re: Both Almonds down
Post by: dhoydic on March 28, 2015, 05:24:23 pm: Ever since the issue this morning both interfaces web and iOS are telling me almond is offline. I can see both routers are in fact connected to their networks. Wish something could be done as I have no physical access bc I am traveling.
Title: Re: Both Almonds down
Post by: mr23 on March 28, 2015, 07:06:27 pm: Quote from: dhoydic on March 28, 2015, 01:49:36 pm
This morning, I could not log into the IOS App nor connect.securifi.com. Now I can but both interfaces say both devises are Offline when I click to view router, and no sensors respond. Everything was working perfectly until today. This is very frustrating since I am traveling and cannot control anything.

Ideas please??

If you set up a VPN or just direct WAN 80 access, you can use the luci web interface to control it remotely.
Title: Re: Both Almonds down
Post by: dhoydic on March 28, 2015, 07:18:02 pm: That defeats being able to control from iOS app. How can both routers on 2 different networks just stop working????
Title: Re: Both Almonds down
Post by: spooky123 on March 29, 2015, 07:34:57 am: The cloud seems to be down for me all weekend.
Title: Re: Both Almonds down
Post by: Talard on March 29, 2015, 07:38:05 am: yep,me too
Title: Re: Both Almonds down
Post by: grouter on March 29, 2015, 11:18:12 am: Me three. The android app and connect site both show incorrect status info for my thermostat. The app says "Almond offline" when trying to change anything.

Thanks
Title: Re: Both Almonds down
Post by: xtbs26 on March 29, 2015, 06:20:58 pm: Seems like the cloud was down a lot this weekend and is down again now. I was travelling this week and relaying on some functions so it is quite frustrating. Reliability of the cloud is a big deal. Hope they get it ironed out soon.
Title: Re: Both Almonds down
Post by: dhoydic on March 31, 2015, 10:34:40 am: What is the status of this???? Can anyone from Securifi chime in and give us an update? My ios app still says both of my Almonds are offline when in fact they are not!!!

Very frustrating.
Title: Re: Both Almonds down
Post by: devi on April 01, 2015, 06:40:57 am: Apologies!!! cloud has been pretty rough last month, but you wont experience these down times anymore.

Please update your firmware to R72, where we improved our re-connection logic with the cloud, so that it automatically reconnects to the cloud without any manual reboot. Sometimes time sync fails, so even after the reboot, you have to run diagnostic app to re-establish the cloud connection. We are addressing this problem in the next firmware release.
Title: Re: Both Almonds down
Post by: agentfarrell on April 11, 2015, 07:53:48 pm: im convinced this product is bunk. unless i physically restart my router every day it is offline all the time.