Securifi Community Forum

Securifi Products => Almond+ => Topic started by: jeffery on April 01, 2015, 02:03:30 pm

Title: Rules tab area is now blank & Almond goes offline often
Post by: jeffery on April 01, 2015, 02:03:30 pm

Not sure how i did it; but after upgrading to R72 and viewed the rules (I may have hit edit not sure); they disappeared. Now there is no way to see or create new rules. When i hit the Home icon there seems to be a line item rule flash that appears briefly.

I am also noticing that now the Almond goes offline often, not reachable via WebUI, and requires a hard reset as the only way to boot up because the touch screen has gone dark too.

Title: Re: Rules tab area is now blank & Almond goes offline often
Post by: sjd4 on April 05, 2015, 09:52:55 pm

I had a similar problem.  What I found out was when I tried to delete my Rules they got corrupted and the CPU usage for RulesEngine was 100%.  I resolved it by connecting to "ssh root@10.10.10.254" and deleting Rules.xml with "rm /tmp/Rules.xml".  It's been working good since.  Hope that helps.

Title: Re: Rules tab area is now blank & Almond goes offline often
Post by: jeffery on April 07, 2015, 09:33:37 am

Thanks for the reply - i had to get Securifi support help. I believe that's what they did. Up and running now.

Title: Re: Rules tab area is now blank & Almond goes offline often
Post by: clarkerainey on April 29, 2015, 10:30:51 pm

Same issue with me, but mine was eating all the ram for the rulesEngine process.  I am running R65, which I manually flashed, and will ssh in to remove the xml file.  Thanks for the solution!

Title: Re: Rules tab area is now blank & Almond goes offline often
Post by: spooky123 on April 30, 2015, 03:30:58 pm

Same issue and same fix via Securifi support after upgrading to R072.