Securifi Community Forum

Securifi Products => Almond+ => Topic started by: Robgold1 on May 09, 2015, 01:49:02 pm

Title: Almond Plus Offline
Post by: Robgold1 on May 09, 2015, 01:49:02 pm

I am using my Almond Plus as an AP and have been experiencing a problem accessing its settings through the web UI and the ios app, both of which state that the Almond Plus is offline.  I tried re-running the wireless connection wizard from the LCD on the router and when I finished it said the router was connected to the internet, but I still get the offline messages in the app and web interface.  Also, when I run diagnostics from the router's LCD screen it fails and says there is no internet connection. My wireless devices can "see" the Almond and connect to it so I can't understand why I am having so many problems accessing it. I am on firmware R069 beta.
Thanks in advance for any assistance.

Title: Re: Almond Plus Offline
Post by: Ashok on May 09, 2015, 03:15:29 pm

@ Robgold1,

To our best knowledge with the current software version R72 we don't have any issues like this, hence, please get in touch with our support team at (support@securifi.com) who can assist you in updating the software manually.