Securifi Community Forum

Securifi Products => Almond+ => Topic started by: GaryJ on May 19, 2015, 09:20:46 am

Title: Cannot Retrieve Router Data
Post by: GaryJ on May 19, 2015, 09:20:46 am

Or sensors on either of my 2 + routers.  What is going on?  I can not reboot remotely from PC or iPhone.

Title: Re: Cannot Retrieve Router Data
Post by: fillibar on May 19, 2015, 10:26:54 am

Is everything working at the LUI? Can you reboot them from there? The phone app needs a cloud connection presently. For the PC are you going to the router IP or to the cloud site?

Title: Re: Cannot Retrieve Router Data
Post by: GaryJ on May 19, 2015, 10:40:51 am

I connect through https://connect.securifi.com/ and the iPhone app. I do not know what a cloud connection is.

I have surveillance cameras that lose connection to the Almond extender once in a while and I need to reboot to re-connect.  This works fine by pulling the plug and it used to work through PC and iPhone app.

Title: Re: Cannot Retrieve Router Data
Post by: devi on May 19, 2015, 11:11:56 am

I looked into backend, you are using old firmware of Almond less than R072? There are some cloud-connection related issues in earlier version of firmware, please update your firmware on the Almond to the latest, you will rarely face this connection issue.

Title: Re: Cannot Retrieve Router Data
Post by: GaryJ on May 19, 2015, 11:46:03 am

update what?  Here is settings.

https://flic.kr/p/tdrrCR

Title: Re: Cannot Retrieve Router Data
Post by: Amritendu on May 19, 2015, 11:57:08 am

@GaryJ, Sorry its not the latest version. At the moment LCD update might not be working. Please download this file https://docs.google.com/a/securifi.com/file/d/0BwOopc9rMSCzZE9Hc0Y3cWhhdzA/edit?usp=drive_web and perform a manual update http://wiki.securifi.com/index.php?title=How_to_upgrade_the_Firmware_-_Almond%2B_2014

Title: Re: Cannot Retrieve Router Data
Post by: GaryJ on May 19, 2015, 12:20:06 pm

Ok now I have R072 and both the web and iPhone app appear to be working.  Thank you.