Securifi Community Forum

Sensors and Home Automation => Home automation => Topic started by: bobo on November 10, 2015, 07:14:30 pm

Title: New thermostat installed, but showing 'Not Supported'
Post by: bobo on November 10, 2015, 07:14:30 pm
Based on the 'Sensors and Devices' list that work with the Almond+, I purchased PEQ 3157100 that is on the list. There is even a review on Amazon of someone that used it with Almond+ (http://www.amazon.com/dp/B00NY06OR6/?tag=securifi-20). I connected the thermostat today, and paired it with the Almond. The Almond sees it, but I get the message, 'Thermostat Not Supported'. Any suggestions?
Title: Re: New thermostat installed, but showing 'Not Supported'
Post by: Ashok on November 11, 2015, 12:07:50 pm
@ bobo,

What is the software version you got on the Almond+ (Help-->About) and on all the UI's (LCD, Web UI, App) it is showing as "Thermostat Not Supported", and also send the log files (Help-->Send logs).
Title: Re: New thermostat installed, but showing 'Not Supported'
Post by: bobo on November 11, 2015, 01:20:37 pm
Thermostat not supported is seen on the UI and the App.

Current Version: AP2-R064-L009-W015-ZW015-ZB005

Photo of System Log attached.
Title: Re: New thermostat installed, but showing 'Not Supported'
Post by: Ashok on November 11, 2015, 03:54:23 pm
@ bobo,

That could be the reason, please do update the firmware to R080 through Web UI, reboot the Almond+ and then check. If it is still not working, you may have to remove and add the Thermostat.
Title: Re: New thermostat installed, but showing 'Not Supported'
Post by: bobo on November 11, 2015, 05:10:53 pm
That worked, thanks.

I couple notes that might help others:
1. The unit showed that the software was up-to-date, which was not correct.
2. I had to change the password on the unit in order to access the Web UI, before that, once logged in the page would be blank.
3. Once updated, I had to remove the sensor and then add it again.

Now I have full access, thanks for your help.
Title: Re: New thermostat installed, but showing 'Not Supported'
Post by: Ashok on November 12, 2015, 10:23:39 am
You are most welcome. We could update the firmware directly from the LCD only after R72, and on few cases, we have to remove and add the sensor for the new files to sync in properly.