Securifi Community Forum

Securifi Products => Almond+ => Topic started by: umar on January 16, 2016, 07:20:43 am

Title: Notifications not received
Post by: umar on January 16, 2016, 07:20:43 am

hello

i dont know what happen i did not receive any notifications in iOS app ...is there any problem with cloud?

thanks

Title: Re: Notifications not received
Post by: Ashok on January 16, 2016, 08:11:16 am

@ umar,

Not to my knowledge, I am able to receive the notifications could you please check on Android device if you have any. I hope you might have rebooted the Almond+.

Title: Re: Notifications not received
Post by: AcidLotus on January 16, 2016, 12:27:26 pm

Same here. Deleted and re-downloaded app to no avail. Was working earlier this week.

Title: Re: Notifications not received
Post by: SecureComp on January 16, 2016, 02:11:50 pm

Double check your notification settings for the app.

IOS - Settings -> Notifications -> Almond
Make sure it is in the "include" section and configured the way you want.

Android
Settings -> Apps -> Almond - check show notifications

If you have recently updated the app, clear cache

Title: Re: Notifications not received
Post by: AcidLotus on January 16, 2016, 04:02:10 pm

(http://www.mimetic.us/scotty/IMG_3552.png)

That's not it. I've already tried turning them off, turning them back on, rebooting Almond+, rebooting iPhone, removing and reinstalling app. Nothing has worked yet.

Title: Re: Notifications not received
Post by: Ashok on January 17, 2016, 04:59:15 am

@ All,

I just reported this to our team to see if there is anything from our side, meanwhile, please do send the log files mentioning "Notifications not coming"

Title: Re: Notifications not received
Post by: engr.jpc on January 17, 2016, 10:45:02 pm

I'm having the same issue on my iPhone 5 and iPad and my wife's iPhone 5 as well.

Title: Re: Notifications not received
Post by: AcidLotus on January 17, 2016, 11:14:37 pm

Logs sent

Title: Re: Notifications not received
Post by: SecureComp on January 18, 2016, 01:54:40 am

I forced some notifications and they were not received on my iPad.

The notifications were received on the Android devices.

Title: Re: Notifications not received
Post by: Hyper on January 18, 2016, 03:30:44 am

Iphone 6, also no notifications.

Title: Re: Notifications not received
Post by: umar on January 18, 2016, 03:36:58 am

works from today..receiving notifications in my iPhone

Title: Re: Notifications not received
Post by: AcidLotus on January 18, 2016, 07:59:31 am

Yes, working again this morning with no changes on my side.

Title: Re: Notifications not received
Post by: SecureComp on January 18, 2016, 11:43:05 am

PUSH notifications working on IOS and Android.

They are also working much faster, almost instant as opposed to slightly delayed (1-3 seconds).

Thanks for fixing whatever was happening on the backend.  ;D

Title: Re: Notifications not received
Post by: Ashok on January 18, 2016, 05:50:19 pm

@ SecureComp,

It seems like our SSL certificate was expired, so had to renew it manually.

Title: Re: Notifications not received
Post by: SecureComp on January 18, 2016, 09:48:19 pm

Quote from: Ashok on January 18, 2016, 05:50:19 pm

@ SecureComp,

It seems like our SSL certificate was expired, so had to renew it manually.

Been there, done that. Glad it was an "easy" fix.