Securifi Community Forum

Securifi Products => Almond+ => Topic started by: jamenlang on January 16, 2016, 11:36:11 pm

Title: block user issues
Post by: jamenlang on January 16, 2016, 11:36:11 pm

I logged into the connect.securifi.com portal and saw the option to block users, I tried to block a rogue iphone on my wireless but it still said 0 devices blocked. I noticed the save icon and pressed it but it still says that there are 0 devices blocked.

I tested on my phone and sure enough, it kills internet access, but it doesn't register on the portal or on the touchscreen that my device is blocked so I can't unblock it. I realize this is a newer feature that securifi is testing out, this seems like it is still a WIP.

Title: Re: block user issues
Post by: Ashok on January 17, 2016, 04:57:08 am

@ jamenlang,

Ideally, if we blocked the user it should show up on the LCD app "Users", could you please check and see if blocked user is listed to unblock it.

Title: Re: block user issues
Post by: jamenlang on January 17, 2016, 09:22:44 pm

No users show up in the blocked list on the touch screen. I think I hosed some setting in the router and now it's not passing traffic for any devices connected hardwired or wireless. I'll call support in the morning.

Title: Re: block user issues
Post by: Ashok on January 18, 2016, 10:30:24 am

@ jamenlang,

If we are not seeing any devices under "Users" that means the Almond+ is not in Router mode. IF it is in RE or AP mode, disable it and re-enable it back that should take care of the issue.

Title: Re: block user issues
Post by: Ashok on January 19, 2016, 07:38:02 am

@ jamenlang,

I just got the update for now we removed that option from Connect.Securifi.com. See, if you could perform a factory reset on the Almond+ device which should take care of the issue.