Securifi Community Forum

Securifi Products => Almond+ => Topic started by: ilpipe on October 24, 2016, 07:54:16 pm

Title: Almond+ not working on my pc via ethernet
Post by: ilpipe on October 24, 2016, 07:54:16 pm
Hi, I set up my modem-router (adsl) in bridge mode. I did all the intalation of my new almond+. When i plug my pc via ethernet some pages didn't  work well, but when i connect via wifi i can surf all right.
My pc has windows10 and the ethernet port works OK.


What can be?

Thanks a lot.

Luciano
Title: Re: Almond+ not working on my pc via ethernet
Post by: Ashok on October 25, 2016, 10:59:49 am
@ ilpipe,

Hi, I set up my modem-router (adsl) in bridge mode. I did all the intalation of my new almond+. When i plug my pc via ethernet some pages didn't  work well, but when i connect via wifi i can surf all right.
My pc has windows10 and the ethernet port works OK.
What can be?
Thanks a lot.
Luciano

Could we try with other LAN ports and also, is this happening only with Windows 10 or all the hardwired devices?
Title: Re: Almond+ not working on my pc via ethernet
Post by: mparadis on October 25, 2016, 09:44:25 pm
I would also try a different cable before doing anything more invasive.
Title: Re: Almond+ not working on my pc via ethernet
Post by: ilpipe on October 31, 2016, 08:31:42 pm
Hi, thanks for your replies. I tried:

- Changing the cables
- Reset the router.
- Differents ports.
- Unplug for about an hour.

And nothing.
Test with wifi, with ethernet on my pc.
Wifi:
(https://drive.google.com/uc?export=view&id=0Bz7ZYw8zIWkSRzZGSk5VV2oyVVJ2bWFYV0hBaFp1aHl6YW9n)

Ethernet:
(https://drive.google.com/uc?export=view&id=0Bz7ZYw8zIWkSM3dNODdLU2hPTDZ4VGVqYjhlT0w2QTFhd01r)


Also, when I want to watch Netflix on my smart tv (LG) on Wifi, I have this error.
(https://drive.google.com/uc?export=view&id=0Bz7ZYw8zIWkSMHpUNG9KdzN2dWc1MGJpSkY4bWdmbFVNbWdJ)

Thanks a lot,

Luciano
Title: Re: Almond+ not working on my pc via ethernet
Post by: Ashok on November 01, 2016, 09:02:29 am
@ ilpipe,

Please reach our support team at support@securifi.com, who would be happy to take care of this concern.
Title: Re: Almond+ not working on my pc via ethernet
Post by: ilpipe on November 01, 2016, 07:25:07 pm
Thanks for your reply. I did it, via mail and chat. They took control of my pc with no luck. They said that my router is broken and I have to change it for a new one. But the only test They did it was That a trace of google, check if my ethernet board was enabled and nothing else.
That I believe is a misconfiguration of the router, but I do not know what to do.

Thanks a lot,

Luciano
Title: Re: Almond+ not working on my pc via ethernet
Post by: mparadis on November 01, 2016, 07:26:45 pm
I am out of ideas but I would definitely contact support. They are very responsive and should be able to get you set up.
Title: Re: Almond+ not working on my pc via ethernet
Post by: ilpipe on November 01, 2016, 07:29:32 pm
Thanks, I will try again
Title: Re: Almond+ not working on my pc via ethernet
Post by: ilpipe on November 08, 2016, 07:29:15 pm
Hi, I set up my modem-router (adsl) in bridge mode. I did all the intalation of my new almond+. When i plug my pc via ethernet some pages didn't  work well, but when i connect via wifi i can surf all right.
My pc has windows10 and the ethernet port works OK.


What can be?

Thanks a lot.

Luciano
Title: Re: Almond+ not working on my pc via ethernet
Post by: mparadis on November 09, 2016, 11:29:43 am
Does the PC work on a different router when plugged into the ethernet port?
Title: Re: Almond+ not working on my pc via ethernet
Post by: ilpipe on November 24, 2016, 08:13:39 pm
Does the PC work on a different router when plugged into the ethernet port?

Hi, yes. Btw, sometimes the touch screen donīt work. Itīs normal?

Thanks