Securifi Community Forum

Securifi Products => Almond+ => Topic started by: penright on December 05, 2016, 03:10:21 pm

Title: Vision 7432us in wall switch 2 relay not reporting status correctly.
Post by: penright on December 05, 2016, 03:10:21 pm

I am not sure where the problem is, I have a http://www.thesmartesthouse.com/products/zl-7432us-in-wall-switch-2-relay (http://www.thesmartesthouse.com/products/zl-7432us-in-wall-switch-2-relay). It controls the lights 1 and 2 correctly. I have used the device on a Tuxedo, which only support binary switch, not multi-switch. In the Tuxedo, if I turn on the wall switch, the device reports correctly as being on. With the Almond+ it seem to report the last change the Almond+ made. Are there any logs I can look at to help diagnose?

Title: Re: Vision 7432us in wall switch 2 relay not reporting status correctly.
Post by: Ashok on December 06, 2016, 07:50:20 am

@ penright,

Quote from: penright on December 05, 2016, 03:10:21 pm

I am not sure where the problem is, I have a http://www.thesmartesthouse.com/products/zl-7432us-in-wall-switch-2-relay (http://www.thesmartesthouse.com/products/zl-7432us-in-wall-switch-2-relay). It controls the lights 1 and 2 correctly. I have used the device on a Tuxedo, which only support binary switch, not multi-switch. In the Tuxedo, if I turn on the wall switch, the device reports correctly as being on. With the Almond+ it seem to report the last change the Almond+ made. Are there any logs I can look at to help diagnose?

Please do send us the log files, so that we can debug and get back to you.

Title: Re: Vision 7432us in wall switch 2 relay not reporting status correctly.
Post by: penright on December 07, 2016, 09:12:12 am

Can I pull them remotely? Do I remember seeing something about send them? Can I copy them to a thumb drive and post them?
I am new to the Almond+, but I learn fast once I can get my bearings. 

Title: Re: Vision 7432us in wall switch 2 relay not reporting status correctly.
Post by: Ashok on December 07, 2016, 12:46:50 pm

@ penright,

Quote from: penright on December 07, 2016, 09:12:12 am

Can I pull them remotely? Do I remember seeing something about send them? Can I copy them to a thumb drive and post them?
I am new to the Almond+, but I learn fast once I can get my bearings. 

You can tap on Help-->Send logs via LCD UI.

Title: Re: Vision 7432us in wall switch 2 relay not reporting status correctly.
Post by: penright on December 07, 2016, 02:56:07 pm

Quote from: Ashok on December 07, 2016, 12:46:50 pm

You can tap on Help-->Send logs via LCD UI.

Did that.
Just wondering, how can I look at them?