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Sensors and Home Automation => Home automation => Topic started by: stelvio1200 on February 20, 2017, 02:23:25 pm

Title: GE 12722 Switches and Alexa
Post by: stelvio1200 on February 20, 2017, 02:23:25 pm

Hi all. I have 5 devices on my A+ smarthub. I have 3 Cree LED bulbs and 2 GE 12722 switches. Everything is found in the Almond app and can be controlled. However, when I discover devices in the Alexa app it only finds the 3 Cree LED bulbs. The GE switches are not discovered. Not sure what I need to do to get the switches discovered. Any help would be greatly appreciated.

Title: Re: GE 12722 Switches and Alexa
Post by: fillibar on February 20, 2017, 07:23:12 pm

I do not have that particular switch but it is pretty common. Have you tried clearing all devices from Alexa and then doing a device discovery again? Maybe rebooting Alexa? Sorry if those are pretty basic. They are things that have worked for me to get Alexa to discover new devices easiest (or discover old devices that it can now control better).

Title: Re: GE 12722 Switches and Alexa
Post by: stelvio1200 on February 21, 2017, 10:38:58 am

Thanks for the tips. I have removed and discovered but I haven't tried rebooting the Echo. I will give that a shot tonight and post my results.

Title: Re: GE 12722 Switches and Alexa
Post by: stelvio1200 on March 01, 2017, 04:59:31 pm

No luck. The Echo doesn't recognize these switches as devices.

Title: Re: GE 12722 Switches and Alexa
Post by: Ashok on March 02, 2017, 08:15:09 am

@ stelvio1200,

We did add the support for these device types and should discover with out any concerns. However, please go ahead and send us the log files to debug and get back to you.

Title: Re: GE 12722 Switches and Alexa
Post by: stelvio1200 on March 03, 2017, 02:17:56 pm

OK. I will do so over the weekend and send them off to you. Thanks.

Title: Re: GE 12722 Switches and Alexa
Post by: stelvio1200 on March 03, 2017, 02:26:43 pm

Ashok. I just sent the logs I think. Got the hour glass which went away but there was no indication as to whether it sent or not. Thanks.

Title: Re: GE 12722 Switches and Alexa
Post by: fillibar on March 03, 2017, 03:31:41 pm

If you are sending the logs via the app (I am using android) you should see a Thanks dialog.

Title: Re: GE 12722 Switches and Alexa
Post by: Ashok on March 03, 2017, 04:38:49 pm

@ stelvio1200,

Yes, we did receive the log files and forward it to our guys to find out what might be causing the issue.

Title: Re: GE 12722 Switches and Alexa
Post by: stelvio1200 on April 18, 2017, 06:32:28 pm

Hi Ashok,

Just wanted to let you know that whatever you did resolved the issue. The Echo can now see the GE 12722 switches and controls them perfectly. Thanks for the great support!